Our team stayed three times at the Intercontinental Hotel during 2010 and 2011 for a total of five weeks. We had a good experience in all regards with respect to accommodations, meals and conference room facilities. The staff was always courteous and responsive to our requests and helped make our rigorous work schedule as enjoyable as possible. The rooms were...
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Dear "Chupacabra"
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our Food & Beverage service from our japonese Tanoshii,the international restaurant Cafe de la Paix and from the banquet service are very...
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The hotel in zona 10 is great. Very safe if you are traveling alone, which I do not recommended anyone to do. They have a wonderful Italian restaurant in the lobby area as you enter on the right hand side with excellent service. The rooms are a bit small for the price.
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Dear "Ihaan"
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our japonese Tanoshii, international restaurant Cafe de la Paix are very kind and I will pass your comments to our Chef and...
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Stayed here 3 nights on a business trip. Service was impeccable - arranging pickup at the airport, dining at Tanoshii and Cafe de la Paix (food was superb), and arranging for a tour of Pacaya on my day off. My room was very spacious (especially with the extra additional living room) and clean, but unfortunately didn't have a view. Overall,...
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Dear Sir, Dear Madam,
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Your comments regarding our japonese Tanoshii, international restaurant Cafe de la Paix are very kind and I will pass your comments to our...
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The InterCon is another hotel that attempts to wow guests with an over the top lobby when it should dedicate more attention to room amenities and services that Marriott Residence chains provide at half the price.
Summary: A+ service at lobby/room service; B rooms; C+ bath amenities; A+ hot water/pressure; B
Internet (very fast but $15 per day); C gym;...
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Dear Espanasiempre,
Thank you for your comments regarding the Real Intercontinental Guatemala. It is a very detailed review which is helping us a lot for . Good comments as well as showing us our areas of opportunities do help me to improve our service
Regarding the amenities, the Molton are real and not pirates, but thank you for showing me...
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This is a typical business hotel in Latin America but was so far beyond my expectations with regard to service. Amilcar and, especially, Walfre went above and beyond and made my quick trip leaving me with a most favorable impression. Rooms are very nice (mine wasn't ready when I arrived but after a 20 min wait they upgraded me). The...
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Dear Sir
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
I will personnaly felicitate Walfred and Amilcar on your behalf.
Regarding the bar, we are planning this year a refresh in order to make it...
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The hotel does not have hot water, when making the reservation on the internet it says free continental breakfast and free internet, not true nothing was free not even the hot water. Because of my complaints the manager told me the rate for the last 2 days would be $99.00, not true, the rate was $139.00 per night. The cleaning...
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Dear Sir
I carefully read you note regarding our hotel and would be very gratefull if you could be kind enough to explain me a bit more more regarding your complains.
For room prices including breakfast, if you would have a look at our main page from Intercontinental, you will notice that we do not have any rates of USD...
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Stayed here two nights: one night on the way to Tikal, and one night on the way back. Danced with my wife at the bar lounge that had a great live band. On the same block as some good bars and restaurants. Wedding parties both nights. I like quiet hotels, but once in a while a like a fun time...
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Dear Miss, or Mrs
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard. Looking forward of welcoming again in Guatemala City Kind regards
Pierre Berthier General Manage
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The hotel does not have that cheap commercial feel that chain hotels often have. The breakfast they serve is a true experience, with a lady slicing gently for you all types of exotic fruits, one squeezing fresh fruits for natural juices. Excellent cuban cigar selection. Rooms are nice, quiet and large. The laundry service is first class.
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Dear Sir,
Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard. Looking forward of welcoming again in Guatemala City Kind regards
Pierre Berthier General Manager
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The hotel is very nice and service is outstanding. If you have any type of respitatory problems you should not stay there, though. The smell of the air pollution is very strong throughout the hotel. The rooms are not bad, but the lobby, gym, and restaurants all have a very strong smell. Part of the problem is they leave the...
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Thank you for taking the time of writing this review about our hotel.
It is alwasy good to receive some feedback from our customers in order to improve our services.
Unfortunatly we are aware of the city pollution but it is quiet difficult for us to control it. I will ask my staff to try keeping more often closed our...
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We truly enjoyed our stay....very comfortable beds and pillows. Great water pressure in lovely, spacious bathrooms with the much appreciated lighted magnified mirror for make up application. Loved the cotton bath robes and thick fluffy towels. Room and bathroom could have been a little cleaner....found multiple stains in carpet that were disturbing prompting me to wear slippers at all times....
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Thank you for taking the time of writing this nice review of our hotel. It always for us very pleasant to receive such comments which help us to keep our high service standard.
Regarding our carpet we are happy to announce that we will change all our carpets from the rooms next year as par of our yearly investment.
Looking...
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