My wife and I love Catalina and we have been many times. On this particular trip we choose this hotel because of the great rate we were able to get online. I have to concur with other reviewers, this place doesn't feel like a 'resort'. The place feels like a nice Holiday Inn, no frills, no elegance but still a...
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When we booked a room at the c.c. we booked for 2 days and paid a couple of weeks before, i sent a e-mail after confirmation to inquire about any packages or services and got no reply. We arrived and got a shuttle to "hotel", The place looks like a beat-up 6 motel. We had to put a deposit of...
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Got our room through Hotwire and oh boy What a score. The have everything, a shuttle, pool, hot tub and a great in the Forrest atmosphere.
Seriously calling this place a spa or a resort is a laugh. The rooms are more Motel 6 than anything. Physical environment is old and deteriorating and poorly maintained. Hot water fluctuated hot-cold-scalding. no lounge. Restaurant barely open. Hotel staff gave an air of "resignation to being inadequate" ... Seriously disappointed.
Dear RJBenoit,We are very sorry to hear that you did not enjoy your stay with us. Thank you for completing the review on our property and allowing us to improve our product and areas of our operations. Again, we apologize for any inconvenience you experienced.
Sincerely,
Randy Rasmussen
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We visited in April of 2012 and we were very happy with the Resort. The Staff was very accomodating especially Ophelia who was very sweet and really warmed our family's heart. She's a Keeper.!Thank you for making our stay extra comfortable by trying to be helpful in every way you could. Our family will be returning as "Home is where...
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Dear PateiciaDD,Thank you for choosing to stay with us on your recent visit. It is so great to hear all of the great compliments I will surely share them with Ophi. It is always our pleasure to make sure the guest is being treated with the best attention and customer service they deserve. It is always so rewarding to receive...
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We stayed there for NYE. The quality of the hotel wasn't as nice as we expected, I guess we were expecting that the name of "Resort & Spa" was going to bring more than what we got.
To provide more of a clear mental picture, the hotel was more of a Ramada Inn/Days Inn quality than a Hilton or Marriott....
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Dear EzraN,First I would like to thank you for taking the time to write your comments on Trip Advisor. We are extremely sorry to hear that we did not exceed your expectations during your stay with us. Your comments allow us to better our operations in every department . Thank you for completing the review on our property.
Sincerly,
Randy...
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The Catalina Canyon Resort & Spa had some really great acommodations. The hotel was very clean, the staff was very friendly, and the restaurant was great. It was my second time on Catalina Island and our first time to stay at this hotel. I rate it excellent for service and cleanilness.
Dear NathanP,Thank you for taking the time to post a review and share the details with us and other travelers. We all here at the hotel take pride and are committed excellent service, affordable rates, comfortable accommodations. We are glad to know that you enjoyed your stay and was pleased with our service. We hope and look forward non seeing...
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We chose this hotel on Catalina in part because it was the easiest to get a hold of! Researching the trip was one of the most difficult in history; many of the internet tourist links were broken or invalid, and phone calls to other hotels remain un returned.
I read all of the Yelp and Trip Advisor reviews before choosing,...
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Dear SchweizYank,Thank you for choosing to stay with us during your visit to Catalina Island. We certainly appreciate you taking the time to complete the review on our property and share your excellent experience with other travelers. We are so happy to hear that you recommend our hotel to your friends and family and that you will definitely be staying...
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Not what it appears on their website. Wonder why there isn't any benchmark to be able to use the term "Resort".
Service - great for shuttle but none existent at the restaurant. Actually, it really shouldn't be called restaurant. It is just one room where they serve food at certain times. We tried twice to get breakfast there but after...
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Dear VieraE,We are very sorry to hear that you were not satisfy with your stay with us during your visit. I do want to thank you for your positives compliments on it being a friendly hotel and having a shuttle bus. I also want to thank you for taking the time to write a review and giving some feedback because...
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Hotel seemed very nice and reasonable online, however was a different story in person. Hotel was not clean, sheets had holes in them, comforter smelled, there was trash on our balcony floor, mirrows had finger prints, floor had not been vacuum well because there were things laying around. I get a call at 7 am of the day of our...
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