We were looking for basic but clean accommodation for our recent trip to Disneyland. Unfortunately, we selected this "Hotel" based on their website photo(s) which is not anywhere near what we got. It is basically an old out-dated motel with what used to be a restaurant which is now closed down. The room smelt old when we walked in. All...
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My family and I stayed at the Jolly Roger for our first trip to Disneyland. We traveled here from Arkansas. I read reviews and was nervous at first, but after checking in I was pleasantly surprised. Yes it is an older hotel but it had new comforters and furniture and a remodeled bath area. The beds were really comfortable and...
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My husband and I were very excited to be able to take our first real family vacation to noneother than Disneyland this past week!!!! I booked this hotel without first reading or really finding reviews on it as it was right across the street from our friends that were vacationing with us. When we got to this flea bag MOTEL...
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The rooms are small, dirty and need updating. We requested a small fridge (an option offered for a $10 fee per day). The fridge was delivered by a maintenance man in a trash bag. It sat on the floor, was rusty and dirty. Needles to say we didn't use the fridge. Luckily they didn't charge us for it because it...
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Dear Lydia B,
We are very sorry to learn of your recent stay with us. Please accept our apologies. As always, we appreciate your feedback and your time in bringing these unacceptable details to our attention. Rest assured, your review has not gone overlooked. Your opinions assist us in our constant efforts to provide an enjoyable and memorable experience for...
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Stayed here for 3 weeks with family. Customer services was okay. Rooms are nice but beds are not comfy so we bought foam mattress pad. Pool was perfect but location of hot tub at other hotel sucked
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Dear thatsmyhouse,
Thank you for choosing our Anaheim hotel for your 3 week visit to our area. Thank you for bringing the level of customer service you and level of comfort of beds in your room to our attention. As a result of you review, we took immediate action into looking into these matters. Please accept our apologies for failing...
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Dirt, hair, tiny room, no fan in john, wifi sucks, other than that it's great. :)
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Dear TracyCarnes,
Thank you for your review of your stay with us almost a year ago. We are very sorry to learn of the inconveniences that occurred during your visit. We appreciate you making the effort to bring this to our attention even though quite some time has passed. Our staff takes your feedback very seriously, as we are constantly...
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Here are my comments. First, the positive:
1. The motel staff was very friendly and accommodating. They allowed me to print out a menu from a local take-out from their computer, as well as our flight boarding passes.
2. When I called about the TV and bathroom sink and the noisy neighbors, they immediately knocked on the neighbors' door to...
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Dear GreenTradingPost,
Thank you for mentioning so many wonderful things about our property and customer service in your review. Our guests are very important to us and we are committed to doing all that we can to exceed every expectation. We appreciate you bringing the details of your stay to our attention and apologize for the inconveniences you experienced. Our...
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After reading some reviews I was a bit wary of my stay at the Jolly Roger. I found a very small, but clean room that seemed as if it had been updated recently. The exterior of the hotel is still in need of updating, but the rooms were fine. The beds were firm, the bathroom adequate. I like having the...
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Dear Sophie104,
Thank you for commenting on our updated and clean accommodations. We are glad you decided to stay with us and personally experience all that we have to offer. It would be our pleasure to deliver another clean, comfortable and quiet stay on your next visit to the Anaheim area. We hope you will decide to stay with us...
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If you are looking for just a room to sleep in and that is all, then this place will do. The photos completely misrepresent the rooms, they are not that nice. I was disapointed in there rooms and will not stay there again, but if you are on a tight budget and you know you are only going to sleep...
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Dear Kristina P,
We are very sorry to hear of your disappointment. Please accept our apology for any inconvenience you experienced. All photos on our website are of our accommodations, amenities and common area. Again, we apologize for not exceeding your expectations. Thank you for taking the time to complete the review.
Best Regards,
Beckley Van Cleave, General Manager
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We stayed here for two nights in January to spend a day at Disneyland. We enjoyed our stay and had no complaints. Beds were comfortable and bathroom was clean, shower worked well. Wifi was quick and reliable. Breakfast is not included; there is an i-hop, 7-11 and various small chain eateries all on the opposite corner.
Disneyland is across the...
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Dear travellers_from_oz,
It's great to hear that you enjoyed a comfortable stay with us. Thank you for your compliments on our convenient location and affordable rates. We appreciate your feedback and look forward to the next opportunity to deliver another great experience!
Regards,
Beckley Van Cleave, General Manager
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1,643 Reviews
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