My wife and I drove to the bay area and decided to stay at the Hawthorn in Alameda. From the minute we approached the desk we were greated with friendly and helpful staff (Sarah, Terri W. & Melissa). They provided us with great information about the area and direction to the ferry which we used as transportation to San Francisco...
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We had to drive for 2 days to get to our destination, and our overnight each way was at the Hawthorn Suites. This was our first real family vacation with our 15-month-old so having a somewhat separate room for him was really nice. We were really impressed by the staff, especially Trevor, who made us feel welcome, helped with getting...
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My family and I (me, husband, 5 yr old and 20 month old) stayed here for 3 nights. The hotel is very clean and smells GREAT!! The staff is friendly and helpful. They offer a full breakfast, free parking and free dinner Wednesday night. What a value! The location was excellent for us! We were visiting family in Oakland and...
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Thank you so much for your nice comments about our hotel. I am so delighted that you enjoyed your stay. Upon reading your review to the front desk staff we knew exactly which family this was and spoke on how nice it was to be in the presence of your family. We hope to see you soon.
Sincerely,
Terri Washington...
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I had a wonderful stay last week at the Hawthorn in Alameda. I wanted to make sure I went out of my way to espcially thank an employee. Teresa went above and beyond with reccomendations and outstanding customer service. I hope that this note gets to her employers as she was the best part of my stay.
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Thank you so very much for your kind words about our hotel. We all try our hardest to make every guest's stay as great as possible. I personally appreciate all of the nice things you said about me, I enjoyed having you here and interacting with you. We hope to see you soon!
Sincerely,
Terri Washington.
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My recent stay at Hawthorn was great. The staff was extremely helpful and friendly. The breakfast was tasty and the cleaning staff does a great job with the rooms. No complaints. Great experience. Would stay again.
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We are pleased that you enjoyed your stay. We strive to keep our guests happy and it is good to know that we made your experience here a great one. We appreciate your business and thank you for taking the time to review us. We hope to see you again in the future.
Thank You,
Terri Washington
Assistant General Manager
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I have been staying at the Alameda Hawthorne every week for the past 9 months, and I can tell you that the experience is consistently excellent. The rooms are clean and updated, the beds are very comfortable, there is a separate sitting room with a 2nd TV, and the Microwave and Fridge come in very handy. The service is outstanding,...
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I stayed at the extended stay in Alameda the night before, and check out of that hotel the next moring. I was not happy with the recent renovation of the Extended stay, mold in the bathtub / shower curtain.
I called Government SATO travel and asked them to find a hotel in the local Alameda, CA area that honored the...
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Thank you so much for your kind comments. I am happy that you were able to find a home in Alameda while you were here on business. As a strong supporter of our military, it always puts a smile on my face to know we were able to help you and provide a service to you during your stay.
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we have stayed at this hotel several times. On our most recent stay everthing was ok until I received my bill. They added an additional $100 to our bill. When I called to ask why, I was told that we smoked in our non-smoking room. I told them that we had not smoked and I was told that the cleaning...
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Guest contacted hotel well over a month after the charge to their card. Hotel inspects rooms before guests check in after the rooms are cleaned, and after a guest checks out before they are cleaned again. Guest was told that both hotel and housekeeping manager inspected room and that both smelled a strong odor that indicated someone smoked in the...
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This was my first time staying at a Hawthorn Suites so i didn't know what to expect. The room was nice, clean, quiet, furnished with coffee pot, microwave and refrigerator. Only compliants were minor and did not distract from the overall experience. Desk clerk on checkin did not seem to know much about Alameda and what was there (Did not...
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Thank you for your comments regarding your stay. I agree that our staff should provide better knowledge of the area for our guests when they stay. I also agree that our staff should acknowledge when a guest needs help, no matter the circumstances. I will be holding two meetings for our housekeeping and front desk staff. I will pass these...
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We stayed here over the presidents day weekend, and it would have been perfect had the bay bridge not been closed. Due to the closure it took us quite a bit longer to get to the wharf, but who could have known? The hotel staff was very nice and it is a great value for the money. The rooms are...
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Thank you so much for your response. You will be happy to know that we are currently working on the issue with the slower internet. We had an equipment failure and should have everything fixed by the end of this week. I am glad that you felt safe and we hope to see you soon! Especially since there don't seem...
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