This is obviously an older property that has been minimally updated. Our room was clean. Down side is you can definitely hear interstate road noise. Also the mattress was very hard and our double beds were tiny. We did not sleep well at all. I stay at Hampton Inn's almost exclusively for work and I would say it's a bit...
More
This was my second stay at this hotel. Rooms are clean and comfortable. The breakfast is very good and the evening snacks were delicious. But the real bonus is how you are treated by the staff!!!! They genuinely care that you are enjoying your stay and have everything that you need. I fear though that now I am spoiled! This...
More
Susan,
Thank you for being a repeat guest of Hampton Inn Auburn! We loved having you both times!
When a guest leaves a hotel, all they take away (other than free shampoo) is an experience from their stay. I am so pleased to hear that you had such a positive experience, and thank you for sharing it with us. We...
More
My fiance and I were in town to visit the Small Animal Clinic at Auburn University with our dog. We drove in late from Birmingham and it was 1 in the morning before we could even begin to look for a hotel. We called several but were left with rude and snippy people at the front desks. The greeting we...
More
Buffi,
Thank you so much for taking the time to provide feedback about your recent stay at our property.
I am so pleased to hear that you had an enjoyable stay and that our staff met your expectations. We take guest service very seriously...it is our business after all!
Our staff is like a family, and our guests are an...
More
My husband and I reserved a suite, but when we arrived at 4:30 pm, the room we reserved had not been cleaned, and we were asked to accept a regular room for $99 a night. Our regular room was musty, the bed was lumpy and not made up in a neat way, and the room looked and smelled old. The...
More
Jutedog,
Thank you for your feedback regarding your stay at the Hampton Inn Auburn in December 2011.
I am writing to address some of the challenges you encountered during your stay at our property.
Unfortunately, the guest that stayed in your suite the night before you arrived departed late and put a bit of a time crunch on our housekeeping...
More
We stayed here for a football game. The Tiger Tran picks up right behind the hotel and got us to the stadium in about 15 minutes. Happy hour Friday night at the hotel was nice - beer, wine, and snacks! Breakfast Saturday morning was very good, as well. Waffles, eggs, cereal, oatmeal, toast, bagels, you name it!! Room was clean...
More
This place is horrible. The manager (Mark) charged my card without my permission and refused to refund it. Not only did he refuse, he said he could refund it but was "choosing not to" in spite of the fact that he "had the power to do so." It was only $32, but seriously? The customer service was APPALLING. They couldn't...
More
Rustyt22,
I would like to thank you for the feedback you have provided about the Hampton Inn Auburn. I am writing to address some of your concerns.
I would like to point out that you did not actually stay at the hotel. The $32 employee rate that you were charged was because you unfortunately were not able to visit and...
More
We stayed at the Hampton Inn while visiting Auburn during the summer. The location was perfect for the summer. It was across from the State Park, and close to the water park. It was about five minutes from downtown Auburn, and a short ride by interstate to Tiger Town. However, it might not be an ideal location for a football...
More
Must have been the economy or the football weekend but the service was horrible. The room looked as though they had not had time to finish cleaning...there were only 2 towels left and NO Shampoo. My wife call down to the front desk and requested shampoo and they told her she would have to come down to pick-up the shampoo....
More
Stea1th,
I would like to thank you for writing a review, and I would like to extend my apologizes to you for the challenges faced during your stay.
As with any job, there are times when things are overlooked or missed. This was the situation regarding the shampoo missing from your room. Unfortunately, the housekeeper that cleaned your room neglected...
More
Hampton Inn, 2430 S. College St, Auburn AL one night October 7th.
Room was clean, desk clerk very helpful, provided info on local area.
Room was king size, very clean. Bed a bit too soft for us, and the selection of
pillows was lacking a lot. Only 4 small pillows on a king bed and these
were either heavily used...
More
Mrqcace,
I am writing to thank you for providing your feedback about the Hampton Inn Auburn. While we strive to provide a wonderful guest experience for all our hotel guests, there are times when we do not succeed in that goal.
I apologize that your wife suffered from a bad night’s sleep! We certainly want guests to rest well while...
More
Nice Friday Happy Hour with free shuttle bus to game next door
More
If you own or manage Hampton Inn Auburn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
29 Reviews
107 Reviews
30 Reviews
