Friendly Reception, would do anything for you. I was ther for four nights with ten ladies we just had to ask them the best way to go to the salt mines also Auschwitz and they were on the phone to book it for you at a very good price. Hotel very clean with a wonderful breakfast buffet. If you go... More

We had a wonderful weekend in may 13, the staff were really helpful and cheerful, location was spot on, rooms very nice, loved the heart ginger biscuits they left out in reception! Very welcome with a cup of tea in our room. Staff made all our travel and trip arrangements,very efficient! Highly reccomend it :)

The staff was extremely helpful and great service, even packed us a lunch without being asked, when we missed breakfast (slept in!). Kashia also gave us a basic Polish lesson which was very useful. Location was excellent, very central to market squares and Kasimerz area, which we enjoyed tremendously; 10 min walk to the market squares, 15 to Kasimerz. We... More

We've just returned from a four night stay. Great hotel we would definately recommend it and will stay there again ourselves. Although our room was quite small (standard double) it had everything we needed and who wants to spend all day in the room anyway! Staff were all really welcoming, friendly and helpful. Breakfast had some unusual things for UK... More

the location of the hotel was fabulous, really couldn't have tried to get any closer without being in the square if we tried..the staff were lovely and helped as much as possible and helped with any bookings or queries. The room was a fairly good size BUT over the 5 days that we stayed there the sheets weren't changed once,... More

The hallways on the floors and the room look dull. While it is all there, what you need, but this level one can obtain Poland cheaper. The restaurant is in the basement (no windows, no natural light). When I wanted to have drinks in the evening, there was no beer or white wine. This is not acceptable.

The staff were superb,very kind, friendly & serviceminded ! We felt "at home" and among friends at once. This was our second time at the same cosy intime hotel. The room was nice and clean. Excellent good beds and pillows ;) Perfect location, very near oldtown, 2-3 min.walking. You walk along an open area,when you go home from oldtown at... More

I was in need of a different type of holiday during march ,so with the wifes blessing we decided to give the canaries etc a miss this year. krakow in poland was suggested by a work colleague who had been.So we booked independently using the web.We stayed in the hotel wielopole which is about 3 mins walk from the main... More

I booked the room after reading the positive reviews but I came away disappointed, thinking surely you can find better for this price. FOR MINUS: -Small rooms -Some of the staff -Poor breakfast -Expensive parking -There is no fitness/ gym area -Loud street noise -Very expensive excursions ( Salt Mines, Auchwitz) FOR PLUS: -Cleanliness - Location -Some of the staff... More