First of all, Krakow is probably the most friendly city we've had the pleasure to visit. This hotel is of a standard for any of the mid-range chains. Not sure how it can be classed as 5 star - there's nothing really wrong with it, it's just average! (clean, comfortable, en-suite, tv, coffee facilities, restaurant, bar). Don't expect a 'good'... More

Stayed for 3 nights with friends. Krakow is a wonderful, beautiful and vibrant city with a lot of stories to tell. In terms of a base to visit, you could do worse than stay at the Holiday Inn. It is a pleasant 5 minute walk into the old town, so no problems there. Putting the location to one side, I've... More

5 star is overstating it a bit, but my experience was not as bad as some report here. I found the staff friendly enough, the room was large and the bed comfortable. The view from this particular room was non existant but that was just luck of the draw. The bathroom was clean with plenty of hot water. It was... More

I finally figured it out, 50% of the employees were likely trained in the Army. Customer service is a hit and miss at this location, appears that a consistent training program has not been figured out or implemented by the management. It became evident when we had 2 employees at the front counter, one very friendly and the other not... More

On business, I was given an executive size room, which was fine. There was construction going on, which is understandable, but perhaps noisy work can start later than 7am. My main complaint is the breakfast room, a subterranean space with the most appalling acoustics, so that even if only partly full the noise is intolerable. In addition to this, loud... More

My wife and I stayed here for three nights and were rather disappointed, this is definitely not five star and at best could only be rated as four star. Renovations which should have been completed were still ongoing and the promise of an eight o'clock start so as not to disturb guests didn't materialise. Drilling started at 7.20am. on our... More

What a disappointment. Undergoing major renovations but no mention of this when booking. There is limited parking at present. The bedroom corridor was shabby. There were plastic reusable water glasses in the bathroom instead of glass. Internet time is one hour after which you have to reconnect. A complimentary drink was offered as compensation for the renovation inconvenience - a... More

Classed as a 5 star hotel and it is easy to see why. Big hotel with nice sized rooms. Lovely common area and bar. Good breakfast as well. Location is excellent as it is very near the center of Krakow (5 minute walk) but far enough to be quiet. My only complaint would be that minor things went missing from... More

The staff of this hotel goes above and beyond to please their guests. While there is minimal parking, the staff will take your keys and park the car in the first available slot. The parking is in an enclosed, gated area so VERY safe. The property was previously a chateau and the interior has many beautiful features. Three of us... More