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All 14 Isla Verde hotels »

Embassy Suites San Juan Hotel & Casino

3.5 of 5
8000 Tartak St., Isla Verde 00979, Puerto Rico
Hotel amenities
Embassy Suites San Juan Hotel & Casino
Ranked #5 of 14 hotels in Isla Verde
4.0 of 5 stars 518 Reviews
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518 reviews from our community

What travellers say about this hotel
  • Very nice(27)
  • Pool area(25)
  • Happy Hour(17)
  • Outback steakhouse(16)
  • Breakfast buffet(11)
  • Grocery store(11)
  • Cab ride(10)
  • Isla Verde(9)
  • Free drink(9)
  • Hot tub(7)
Traveller rating
    163
    217
    82
    43
    13
Only show reviews for Family (174) | Couples (119) | Business (43)
Date Rating
Orlando
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 24 May 2012
1
person found this review helpful

Working for a luxury hilton brand hotel, I thought this hotel was very up to par. There are obviously things all hotels can do but this hotel is extremely clean and lively. The casino, salsa band, and activities going on in the evening on the weekends was very much worth the stay. Also the comp breakfast was great and the... More

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Dear travelgirl713: Thank you for staying with us and for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay (...and the salsa music at the casino!!!). We hope to welcome you back during your next trip to Puerto Rico! Sincerely, Aixa Berrios Manager More

Alpharetta
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 22 May 2012
1
person found this review helpful

spent 5 nights here with family on spring break. The hotel is clean but definitely needs renovations - the pull-out couch in the living section of our room was beyond awful. The mattress had to be put on the floor, which was out of our comfort zone, but otherwise you could not sleep on it. It literally was 2-3 inches... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Hello John C: Thank you for staying with us and for your feedback, we appreciate it! We want to apologize for the inconvenience you had with the sofa bed, I shared your comments with our Housekeeping Director. We look forward to seeing you again during your next visit to Puerto Rico! Sincerely, Aixa Berrios Manager More

St. Thomas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

i checked in on my birthday and norma the front desk manager was nice enough too acknowledge it and wished me happy birthday that was sweet. the hotel is a very nice hotel,the pool is quite nice .i enjoyed the happy hour every day and most definitely the complimentary breakfast..i went too the pool on my birthday and i saw... More

Was this review helpful? Yes
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Dear 942sash: Happy Birthday!!! Thank you for staying with us and for taking the time to review our hotel. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager More

Isla de Vieques, Puerto Rico
Top Contributor
53 reviews 53 reviews
Reviews in 13 cities Reviews in 13 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed 16 May 2012
3
people found this review helpful

Stayed with the family last January .It does get noisy on the lower floors on account of the small casino . The suite could use new furniture ,it shows time and wear. Wi-fi problematic and slow. Breakfast OK . The pool was actually the best of the hotel overall.The staff at the reception desk a bit distant and impatient.

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Dear 39piloto: Thank you for staying with us and for your comments. Please accept my apologies for any inconveniences you experienced during your stay. I hope that we will have you stay with us again soon! Sincerely, Aixa Berrios Manager More

Darwin
Top Contributor
63 reviews 63 reviews
Reviews in 50 cities Reviews in 50 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 14 May 2012

We spent one night here in transit. A 10USD cab ride from the airport the clean rooms have a living area with separate bedroom. There is a fridge, microwave, 2 big TV’s, dining table & lounge so very comfy. The hotel contains a casino so there is plenty of atmosphere & there are a few different food options. We found... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Dear CricketGirlDarwin: Thank you for staying with us! We are glad you enjoyed your stay and our spacious suites. We hope to welcome you back during your next trip to San Juan! Sincerely, Aixa Berrios Manager More

Wichita Falls, Texas
Senior Contributor
43 reviews 43 reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 11 May 2012

This is a very busy hotel during cruse season with many families arriving to go on a cruise or waiting for a flight to depart. It is close to the airport. Good taxi rate to cruise terminal, for small group better than limo service. Food is good, be early for breakfast to avoid the lines, same for happy hour. Outback... More

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embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
25 May 2012

Hello VentureTexas! Thank you for sharing your comments. I am happy to see you were satisfied with our facilities and the services you received from our tour desk. We look forward to seeing you again during your next stay, come back soon! Sincerely, Aixa Berrios Manager More

Murrells Inlet, South Carolina
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

We stayed at this hotel prior to a cruise. It was close to the airport via the local bus, which only cost 75 cents. They say you can't take luggage on the bus, but since we both only had carry-on luggage, the bus driver allowed it - that sure beats the $15.00 cab fare for a two minute drive to... More

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Derry, New Hampshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2012
1
person found this review helpful

we stayed here to save on airfare from sun to mon after the cruise, the hotel was booked on travelocity, 135 a nite. the hotel exceeded our expectations, the pool was very nice, the people in the hotel were more than helpful, they went out of their way to help us. with info about old san juan to cab fares... More

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Bridgeport, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2012

I was there with my mom , husband and 2 children.. I booked on priceline.. I had read all teh reviews, with the terrible pictures. We checked in and they tried to give us a very smoky room.. I explained that I wanted non smoking, and they were very accomadating. The breakfast and managers reception.. is top notch.. especially since... More

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Hollis, New York
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 May 2012
1
person found this review helpful

Don't bother - this is the least of all Hilton Properties! They don't have another blanket? First they don't bring the tub mat back after cleaning the room in the morning. THEN the phones don't work - THEN no one answers phones after midnight - IT'S A CASINO PEOPLE and the last straw - no more blankets. - FABULOUS -... More

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View all 14 hotels in Isla Verde, ranked by popularity »

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Additional Information about Embassy Suites San Juan Hotel & Casino

  • Embassy Suite San Juan Puerto Rico
  • Embassy Suites Carolina
  • Carolina Embassy Suites
  • Embassy Suites San Juan
  • Embassy Suite San Juan
  • Embassy San Juan
Address: 8000 Tartak St., Isla Verde 00979, Puerto Rico
Price range (per night):* 157 AUD - 242 AUD

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Embassy Suites San Juan Hotel & Casino
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