Agree with reviews about great service, friendliness, courteousness of staff. All interactions were pleasant. Fun time in pool, swim up bar. Gym has newer well maintained equipment, mostly cardio with some free and standing weights. Yes drinks can be a little pricey.....but look out for the half price specials at specified times of day. Ate from the indoor bar and... More

I booked here to take my girlfriend and propose. The rooms were very nice and the hotel itself was beautiful. I really liked the pool area and its design. There was like 4 different areas but all connected. There was a very large hot tub, a bridge over the pool, a grado area, and waterfalls. Also the pool is open... More

Ded at the Splash bar is an amazing bartender! If I had to be nit picky I wish the pool was vacuumed more often, & I wish the slots were a little looser. But, overall everything & everyone was fantastic.

This hotel was lovely and the beach was very nice! However, the front desk man at check in was unpleasant and made me feel it was an inconvenience to check us in. I had written a letter asking for late check out and received a response it was approved. However, when I told him this he abruptly told me we... More

Everything about this hotel was great. The staff was friendly and will to help out. We used the tour desk to help plan our activities such as snorkeling and the trip to the rain forest. The pool and access the beach were great, the only complaint was the hot tub was not warm enough. We had a great time at... More

Words cannot explain how enjoyable this experience was. From the minute you walk in the beautiful front doors you're made to feel at home. James and Ray (bellhops) made my wife and I feel like they worked only for us, handling our bags, giving us directions and travel options for everywhere we needed to go, and even suggesting a couple... More

I saw mixed reviews on every hotel or resort in pr but i am so glad i booked the icr. Staff was so friendly accommodating and helpful pool area and beach 12 out of 10 and overall made my trip perfect! I am going to make this hotel and pr my new regular destination for quick vacations

The business center at the Intercontinental, especially Yazmin Lynel, was extremely helpful in assisting me to complete a proposal. She was very professional and efficient which allowed me to complete my task on time. Thanks Yazmin.

I have stayed here several times before and this place is always amazing! The staff was great...from valet, front desk to security. They were all very helpful. I can't say enough good things about this hotel and I can't wait to get back there