Just returned from 6 day stay @Ritz Carlton. My husband and I were very impressed with 90% of the staff. The girl who checked us in was very friendly and polite. We had a garden poolside view room and the bed was fabulous! Food extremely expensive but we knew that from the reviews in Tripadvisor. We got soda and water... More

We stayed for three nights. Consistently very good service, from desk staff to housekeeping. Appreciated free laundry service of muddy sneakers after rainforest hike. Bathrooms are beautiful. Had a good breakfast at Mare at hotel. Lobby area is very nice. However everything else is lackluster. The beach is dirty. The seaweed and natural debris I don't mind -- but I... More

We just came back from a 4 night stay. The hotel was very nice, with some flaws that can't be overlooked. There was stains on the furniture in lobby bar. Half the staff was trained very well, half weren't. Front desk staff were very nice. Marco who checked us in really put in effort to get us early check in.... More

I found a off-season, summer package for the Ritz Carlton in Isla Verde Puerto Rico. The experience was first class all the way. Upon checkout I gave praise to the staff, especially to the man who turned down the bed at night, filled the ice bucket, freshened the towels, and left the room as if housekeeping had just finished with... More

Have visited this property at least 15 times in as many years ...it works well as a quick getaway from New York......so if you can overlook the crowded pool area with spotty service sometimes aloof staff less than average club level you should be fine. We are Gold status Ritz Carlton members and have years and hundreds of nights at... More

Spent 3 night 4/20 to 4/23, Check-in was good, upgraded to a Jr Suite it was Ok because it had a small balcony overlooking the pool. If I did not get a balcony I don’t think it’s worth paying for the upgrade. Things are a little pricy but that what comes with staying at The Ritz. The pool was nice... More

First time at the Ritz San Juan. The beach is perfect - calm and pretty. The staff was really nice and helpful. No pretense here, just good service and a good time. Restaurants: Take a cab to the Condado section. Have the paella at Bar Gitano. Oh, and for lunch, try the Cuban sandwich at the Ritz' beach bar. My... More

Sadly we only had a few hours at this hotel as our flight had been cancelled so the airline put us up here for a night. The hotel is stunning and our room was huge. We ordered room service which was delicious and slept wonderfully on the comfy beds and pillows. The main reason for me writing this review is... More

We stayed at the Ritz Carlton in San Juan from April 9 to 13th. While the hotel property is beautiful and we enjoyed our time there, the inconsistency in the level of service was surprising considering the price point. Rooms – We booked an oceanfront balcony room. What we didn’t know when we booked the room was that the quoted... More