I am used to exceptional service and high quality, yet even at The Ritz Carlton, I was blown away. My best friend and I had reservations for the long Memorial Day weekend, arriving Thurs and leaving on Sun. We experienced some minor issues prior to our arrival with spa appointments and room requests, but those were immediately take care of.... More

Overall it was nice but not as romantic or exclusive as I would have expected of a Ritz. Loaded with kids and food, drinks, etc were very expensive. I forgot socks at home and it cost me $52 for a pair of socks. Food outside of hotel was amazing: niche, Juan Enrique, marmalade.

My wife and I just returned from a six night stay at the Ritz and we both enjoyed it. Our room was a corner balcony room and had a nice view of the ocean and the pool. Service was excellent and the staff was very friendly. The restaurants and room service were pricey, but we weren't surprised. We only ate... More

Such a great experience! The hotel is right off the beach and the staff is superb.

Just returned from a 6 night stay at the Ritz. When we arrived at the airport, took a short cab ride to the resort ($12) and were eagerly greeted by the valets and doormen, who gathered our bags and immediately lead us to check-in. We were given champagne as we were checking in. We arrived around 12:30 pm, so I... More

They let sleazy people who are not staying there use the pool and workout rooms, could be dangerous. The lobby is very small. It's very expensive to park your car there. Cheap food for high prices. They have no security controls to protect you from outsiders who aren't staying at this hotel.Could be dangerous going up to your room. Very... More

I spent 3 nights at the Ritz last weekend and had a great stay in PR. The Ritz was satisfactory overall, with a few high points but mostly average points. We went off property for all of our dinner meals (which were amazing - HIGHLY recommend Marmalade and Jose Enrique), we ate all other meals (and many cocktails) at the... More

We just returned from the Ritz and had a wonderful time. The staff was incredible...everyone who worked at the hotel made sure that your time there was perfect. The rooms are clean and the beds are very comfortable... The property is so easy to get to...7 min from the airport...We enjoyed the pool the beach and were lucky enough to... More

Recently spent five nights at The Ritz, and had a lovely stay. Our room was ready when we arrived on a late Mondy afternoon, check-in included a glass of champagne as we waited for someone to assist us with our bags. Our room was clean and bright, with a large bathroom, plenty of towels and a very comfortable bed. Although... More