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All 5 Torquay hotels

Peppers The Sands Resort Torquay

4.5 of 5
2 Sands Boulevarde, Torquay, Victoria 3228, Australia
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Peppers The Sands Resort Torquay
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Ranked #1 of 5 hotels in Torquay
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149 reviews from our community

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Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 12 June 2013 via mobile

We paid well over the top price for just an average basic room. Our bed was very uncomfortable, comprised of two very obvious single beds. Very hard, and low mattress. There was stains on the bed and bath. Customer service is definitely not adhered to here, staff are not friendly.It was nearly an ordeal for them mum call us a... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
12 June 2013

Dear iamachef1988, Thank you for taking the time to share your comments about your recent stay with us. You have a valid comment about the pool not being heated. Late on Friday afternoon our pool boiler malfunctioned. Our contractor was onsite very early Saturday morning. Parts needed to be ordered and replaced. The temperature dropped to 26 degrees which is... More

Melbourne, Australia
1 review
3 of 5 stars Reviewed 11 June 2013

We have stayed at Peppers before, but not for a few years. The rooms were clean and the beds comfortable. The location is good - only a 5-10 minute drive (max) from supermarkets, numerous restaurants and cafes, and the surf shops. You can easily walk to the beach. We also stayed over the long weekend and saw signage that the... More

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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 9 June 2013 via mobile

We book a cozy package and was very disapointed. The room was just a room. No mini bar, the rooms had nice balcony but no chairs!! So you couldn't sit out on the balcony. When we checked inthe young girl had no idea what the copy package included, even the other staff member had no idea. I asked how much... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
12 June 2013

Dear Wardybali, Thank you for choosing to stay with us over the long weekend and taking the time to share your comments. I must admit I am a little confused what package you booked. We do not offer a cozy or a copy package. I am guessing you mean you booked a Coxy package. Your comments are noted, thank you.... More

Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 9 June 2013

We booked a special long weekend package that included bed and breakfast for two nights, a dinner and high tea. While the room was of ok standard, the level of service in the dining room left a lot to be desired. Staff, while friendly enough, need some serious hospitality training!!!! This is fundamentally a conference venue in a golf course... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
12 June 2013

Dear Pisces4, Thank you for choosing to stay with us over the long weekend and taking the time to share your comments. Guest feedback is very important to our business. We have not had negative comments for some time. I am sorry you did not find our Food & Beverage offering to be of your liking. I would greatly appreciate... More

Melbourne
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 4 June 2013

My husband & I have been talking about booking a weekend away at Peppers Torquay for years! Why did we wait soooo long.....we LOVED IT! Our deluxe suite overlooking the golf course was sparkling clean, inviting and PEACEFUL right a way from the reception area or noise. (not that it was hectic!) Better still......our bed was like sleeping on a... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
5 June 2013

Dear Joanna, Thank you for selecting to stay with us. I am delighted to read that you enjoyed your stay.You rated us 5 out of 5. Our entire team will be dlighted to read this. Thank you again, Nicole Hill General Manager More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 June 2013 via mobile

Sadly I was disappointed with this peppers retreat! I paid for a room overlooking the course and included brekky the next day. We started our 4yr anniversary at Saltair day spa (bliss! Highly recommend this for all) but when we arrived to the sands at 5pm reception was busy, the phones were going nuts and the poor receptionist was left... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
3 June 2013

Dear Harpley, Thank you for posting your honest feedback. Of course, I am very concerned as you did not enjoy your stay as you did not receive our normal standard .You have a very valid concern. We have left you a voice message to discuss in more detail. In future I highly recommend you let the front office duty manager... More

Melbourne Vic
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 20 May 2013

When you first enter such establishment as this the first impression is what lasts. My wife and I approached the desk and were warmly greeted by Anita. She made the stay worthwhile, she was happy,lovely smile and in for a joke. These are the people, front of house who make your stay worthewhile. We ran into Anita a couple of... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
21 May 2013

Hello Arthur, Thank you for choosing to stay at Peppers The Sands Resort. We appreciate your kind comments and rating your experience 5 out of 5. We are very fortunate to have a wonderful team . Anita is a long term team member and regularly she receives wonderful comments. Anita will be delighted to read your comments. We look forward... More

Melbourne
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 18 May 2013

Had a wedding in Torquay so the bride booked us all into this resort and it was great. We stayed in the studio room with a balcony and it was huge !!!! Quite a cheap rate for the wedding too. Facilities great, everything you could think of was covered in the room and the food was terrific the night before... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
19 May 2013

Dear Taj67, Thank you for choosing to stay at Peppers The Sands Resort then taking the time to post a comment. Next time you stay I highly recommend one of our suites. Simply stunning! Please feel free to contact me for your next stay. Kind regards, Nicole Hill General Manager More

canberra
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 11 May 2013

We very much enjoyed three nights here as a base for playing golf here and nearby courses. The rooms and facilities are very good for this purpose, but don't expect a five star beach holiday resort. The room was clean and spacious and will be better when the balcony furniture arrives. Breakfast was good; the pizzas at night, great. The... More

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niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
13 May 2013

Dear 3shoton, Thank you so much for your detailed post. I am delighted and so will the entire team when this gets shared with them. We have a wonderful team and I will note your adverse comments. It will be used in making further business decisions. Thank you so much. Kind regards, Nicole Hill General Manager More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

Hotel was clean, food was great, staff are very friendly. We stayed on a Sunday night and the restaurant had diners who were not staying at the hotel in for dinner, which is always a good sign. The food was delivered fast and the wine list is great! Will definately be back to stay. The staff were so nice and... More

Was this review helpful? Yes
niccii, General Manager at Peppers The Sands Resort Torquay, responded to this review
9 May 2013

Dear SJRL88, Thank you for your kind comments. I would have to agree with you...we have amazing staff and have a wonderful place to work. We aim to have a fun professional work environment as it does shine thru to our guests. Kind regards, Nicole Hill General Manager More

 
 
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Additional Information about Peppers The Sands Resort Torquay

Also Known As:
Peppers The Sands Resort Torquay Hotel Torquay
Peppers The Sands Resort Torquay Hotel
Peppers The Sands Hotel
Peppers The Sands Resort Torquay Victoria
Address: 2 Sands Boulevarde, Torquay, Victoria 3228, Australia
Region: Australia > Victoria > Torquay
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Torquay
#1 On the Beach Hotels in Torquay
#1 Luxury Hotels in Torquay
Price range (per night): $169 - $221
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Perched on the northern headland of Torquay nestled against the dunes and at the start of the world famous Great Ocean Road, Peppers The Sands Resort Torquay comprises of two interconnecting, three-level buildings looking out to spectacular views of the surrounding golf course, coastal dunes and Surf Coast, the perfect setting for a short break escape.Located just over an hour from Melbourne and 20 minutes from Geelong, Peppers the Sands Resort Torquay boasts 112 spacious rooms featuring private balconies or terraces with stunning views, tasteful furnishings and premium facilities.Surrounding Peppers The Sands Resort and moulding into the natural landscape of the Surf Coast, is The Sands 18 hole Championship golf course, designed by Stuart Appleby. Other leisure activities available include a game of tennis, refreshing swim in the heated indoor lap pool or a work out in the gymnasium. Choose to do as much or as little as you please.Our signature restaurant, Hanners Restaurant and Bar is one of the region’s most desired dining destinations for locals and visitors and is a must when you stay with us. Peppers The Sands Resort is the ideal place to take an easy stroll from the resort to the sandy beaches, also leading you to Victoria’s most famous surf beach, Bells Beach. The region is also renowned for its boutique wineries, restaurants, colourful cafes, galleries, fishing, surfing and scenic tours along the coast. ... more   less 
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