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All 2 Burleigh Heads hotels »

Outrigger Resort Gold Coast

3.5 of 5
2007 Gold Coast Hwy | Corner of Kratzman & Gold Coast Hwy, Beach side), Burleigh Heads, Queensland 4220, Australia
Hotel amenities
2.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    0
    5
    5
    10
    18
Date Rating
travellingpatten
Newcastle, Australia
Contributor
20 reviews
9 helpful votes
1 of 5 stars Reviewed 13 February 2012 NEW

Stayed here o'night last October. Booked via wotif as a last minute thing. Paid $125 for the night and was disappointed to say the least. The room faced the highway, located on the first floor. Rooms are in need of renovation desperately. Carpets extremely worn, bedding covers were dirty & pilling, we had black hair on the sheets/bed cover, moldy... More

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6114
2 reviews
1 of 5 stars Reviewed 11 February 2012 NEW

Book this with wotif never again THe pictures certinaly are different to what you get The room smelt moldy tv antena was broken furniture was rusting and if you get to sleep with the noise you did well we stayed for three nights and couldn't get out quick enough. As for the breakfast we paid for three had two got... More

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RobynBournemouth
Bournemouth, United Kingdom
Reviewer
3 reviews
6 helpful votes
1 of 5 stars Reviewed 15 January 2012
5
people found this review helpful

Where do I start... firstly the room was old and in need of repair. There was a hole in the bathroom door that had had an atempt to fix, a loose power point in the bathroom near the basin. threadbare capet in the door way, the patio furniture was broken and unsafe, there were large cracks in the window beside... More

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DarcyIpswich1956
Brisbane, Australia
1 review
3 helpful votes
3 of 5 stars Reviewed 8 November 2011
3
people found this review helpful

We booked as a small family get together. One room was Basic but clean. Other had daily service again clean. Met our needs as we spent most of time away from hotel. Certainly not a resort but pool was enjoyable. Cooked Breakfast was ok for $10 per person. Reception was courteous but not overly inspiring. Undercover parking provided security and... More

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RachelH86
Brisbane, Australia
2 reviews
3 helpful votes
1 of 5 stars Reviewed 17 October 2011
3
people found this review helpful

I booked the Outrigger Resort because it looked affordable, clean, and close to places. We were held up for a good 20 minutes at reception while the concierge attempted to book 3 people in at once, which was to be honest quite unprofessional. We opened the door to our room, and the smell, while not strong, was enough to make... More

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Kylie Slatter, Manager at Outrigger Resort Gold Coast, responded to this review
12 December 2011

So sorry to hear you were not given personal attention when you were checking in. It is our aim to treat all guests as an individual with a personal welcome. When there were three guests arriving about the same time and the phone ringing the person in the office had to please everyone in the shortest possible time. Some times... More

georgeToowoomba
toowoomba
2 reviews
1 helpful vote
3 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

We needed single night accommodation at short notice, when visiting family at Palm Beach. This hotel provided a clean, basic, serviced double room for the night. Looking at the web site, it was good to find a resort with a restaurant, however, we were not aware that meals were only available at breakfast time, until we checked in.This made planning... More

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KazWilson
2 reviews
2 helpful votes
1 of 5 stars Reviewed 9 October 2011
2
people found this review helpful

Very disappointing paid $129 a night then when we arrived a huge sign displaying $69!! Ripped off More

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Kylie Slatter, Manager at Outrigger Resort Gold Coast, responded to this review
12 December 2011

The price you paid was for one night with a continential breakfast. The $69 price you saw advertised at the front of the resort was for a minimum of two nights with no breakfast included. The $60 deal is offered Sunday to Thursday nights to all walk in guests. More

Michelle H
Melbourne, Australia
1 review
1 helpful vote
4 of 5 stars Reviewed 8 October 2011
1
person found this review helpful

Stayed for 2 nights for a quick scool holiday visit. Rooms are comfortable, affordable and loved the pool for the kids. Staff were friendly, no complaints - More

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Kylie Slatter, Manager at Outrigger Resort Gold Coast, responded to this review
10 October 2011

Thank you Michelle for your positive response. We have only recently taken over the management of the Outrigger Resort and are improving the standards, service and specials. More

Mick L
Melbourne, Australia
2 reviews
3 helpful votes
1 of 5 stars Reviewed 4 September 2011
3
people found this review helpful

Look nice on PHOTO but once you get there, it´s old with an ARROGANT STAFF at the reception, a shame for hospitality. Are they really qualified??? They are not helpful at all. When we report that the internet was not working because we inserted money in it, the girl said , it was working before and she was on it.... More

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Alen_Riverside
Sydney, Australia
2 reviews
2 helpful votes
2 of 5 stars Reviewed 26 August 2011
1
person found this review helpful

There is nothing special about this motel. Basic rooms with old and rusty furniture, half day reception and untidy house keepers is all you can expect. But you will have good location near Miami beach swimming area. It is 15 minutes from Pacific fair , 30 Minutes from Paradise point and 40 Minutes from Robina mall. You can enjoy your... More

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