This resort is well located, just 5 minutes walk from the main esplanade of Palm Cove. It is quite nice but wouldn't say it is fantastic. The rooms have been refurbished but the beds are obviously quite old and not all that comfortable, too hard for us. We were not welcomed to the hotel or provided any assistance with our... More

My wife & I enjoyed seven nights at the Novotel in May 2012. We had visited this hotel 20 years ago and although some of the room features were showing there age we had no complaints with the presentation of our room. Give me a comfortable bed and I'm yours,our room was in the Triton wing which was away from... More

Stayed here for 2 nights recently and was very happy with everything evne though we asked for a room change because i booked with 2 double beds by mistake but the staff were fantastic and we changed to a king room without any hassles which is what i like when on holidays. Good size rooms clean and comfy bed,facilities are... More

I came to the novotel on a reasonably cheap holiday as I have just recently gone through a serious cancer operation after 3 years of remission. My expectation weren't high as the deal was very low priced, but service and compassion that I received was second to none. Again, I had no expectation, but in a non fuss way they... More

Read some reviews on trip advisor and was really apprehensive but we stayed anyway. The room we got was similar to another review - tired bathroom needs re-grouting and the kitchen was a little dirty and there were baby roaches as well! Room service food - was luke warm and not worth the premium. Changed rooms after the first night... More