Really, there are only a few things accommodation providers need to get right to keep everyone happy. The order of preference varies for each of us but the basics are the same: Reservation correct and no 'bumping' (take note Novotel), clean, spacious rooms, helpful, friendly staff and good location and/or outlook. All the other small things tend to fall into...
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Dear Trip Advisor Contributor
Thank you for staying here at Quest Warrnambool last month; I really appreciate you taking the time to post a review on your experience.
I will pass your comments onto our housekeeping and reception staff who I am sure will be pleased with this feedback.
Looking forward to welcoming you back before too long.
Kind regards...
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