Ideal venue to accommodate my needs as have several clients in Wimmera region therefore Golden Grain is always my chosen accommodation. It provides all the facilties I required (internet, fax, conference room) and the managers go out of their way to ensure all my needs were met. Russell & Rhonda are always very friendly and professional and the rooms and...
More
Stayed here on a recent trip with the family. Very clean rooms. Very friendly and helpful staff.
There's an indoor swimming pool, tennis table, pool table and a park across the road to keep the kids busy. A pub with decent meals is next door and it's situated close to other take away or dine in restuarants. Thanks to all...
More
During our recent trip to Horsham to catch up with family & friends in the Wimmera we had the pleasure of staying at the Best western Golden Grain Motel. The managers accommodated our every request & were very welcoming, providing us with all the necessary information, ensuring our stay was both relaxing & pleasant!
The rooms were very clean &...
More
Thank you for taking the time to write this review. It is a pleasure to receive such positive feedback and it truly gives us a boost knowing you really enjoyed your stay with us. We look forward to seeing you again in the near future.
Kind regards Russell & Rhonda Managers
More
$15 cancellation fee for one of the nights we booked because it was booked online, no mention of that anywhere!!!!
Owner was rude and had me in tears by the end of it all, stay well away!!!!!
More
Dear Karen C.
We are very sorry to receive this negative review, which we feel is not entirely fair. You did not arrive for your reservation, despite it being confirmed online and also by phone calls from us on the night to your mobile message bank, outlining the late evening check-in procedure. To levy a "No Show" fee is standard...
More
We had a staff member staying over night who was confronted by the male manager(owner) at 9.30pm at the indoor pool, without the right of reply and in a very aggesvse manner inform he was kicked out b/c he had a visitor(not staying) and would be charge the cost of 1 towell ($24).
I spoke to this person at 8am...
More
We thank you for your review and your comments are taken on board. We strive to ensure the expectations of every guest are met. We are proud to say that on most accasions we achieve that outcome. We offer our service and facilities for the enjoyment of all our guests.
Once again thank you for your comments
Russell Sleep
More
The manager at this motel is the worst kind of person you will ever meet. I had a visitor to my room and we used the pool, which otherwise hadn't been used by anyone the whole time I was there. The manager walked in demanding to know which room we were staying in, at which point I calmly told him...
More
Thank you for taking the time to write a review. We value all feedback as it will assist us in constantly improving the quality of our customer service. Our endeavour this year has gained us international recognition for excellence in quality and standards. We strive to meet all our guest expectations and we are disappointed yours were not met in...
More
I stayed here twice in November and December, the first time the managers were away and there were fill in managers there who were as nice as pie and bent over backwards for us. The second time was a totally different experience, I was belittled in front of collegues when I told the manager that I was having difficulty in...
More
Thank you for your feedback, we value your comments and take them on board. It is unfortunate we were not advised of your concerns during your stay as we would have ensured your concerns were addressed and resolved to your satisfaction. If any comments were made that upset you I sincerely apologise. I am happy to apologise to you personally...
More
We spent a night at the Golden Grain when travelling between Adelaide and Ballarat. Our booking was made using a Flybuys voucher. Our check-in and check-out were handled efficiently, if not in an overly welcoming manner.
The motel is well located towards the centre of town, and the rooms are far enough off the highway that we didn't notice any...
More
Thank you for your review and we agree the room you stayed in was looking a bit dated. We appreciate your comments and you would be happy to know that room has been fully renovated all new furniture. Should you pay us a return visit we think you will be pleasantly surprised. Once again than you for taking the time...
More
Stayed here in December whilst visiting relatives over the Christmas break and it was an absolute pleasure. Rooms were exceptionally clean and all staff members were very friendly and helpful. Facilities are excellent, it is close to all central attractions, and the pool was great on the hot days we were there.
Will definitely be returning on the next trip...
More
I have stayed at the GG on average 4 times a year dating back to 2003 whilst travelling to see clients in country Vic / Adelaide, and it's location and service keep me coming back. Owner/Managers are always pleasant and were more than accomodating when I also recently took my wife and kids in a snap last minute decision (kids...
More
38 Reviews
17 Reviews
23 Reviews
