Breakfast too expensive, went to supermarket and bought bread, butter and jam for much less (they did supply toaster, jug, coffee &c). Lamps over beds didn't work, office closed 7.30pm, so couldn't resolve when noticed, Sufficient towels but only one face washer for up to 3 guests. Lied about wheelchair access, on complaint claimed people with wheelchairs had stayed there...
More
Whilst we appreciate guests feedback both postiive and negative as a way of improving our business we would like to have had the opportunity to address the concerns on arrival rather than waiting until 10 am next morning. We believe that honesty and integrity are values that we strongly adhere to and were extremely surprised by several of the comments...
More