Location great but the complex itself very dirty, unfriendly staff and rooms disgusting. Visible cobwebs and spiders throughout the room, furniture dirty, terrible mouldy smell and in need of a total upgrade.
From when you first arrive no friendly greeting or welcoming and even upon leaving, no hope you enjoyed your stay. Considering it was the Easter break no egg...
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Hello julie m
I cannot understand why you write such utter unfounded comments like that
Take note I will always accept comments that are genuine but seriously your statements are defamatory .
I accept the cleaners did miss a cobweb and thst can happen but spiders throughout the room? Rubbish!!
Rooms and furniture dirty ? again rubbish
Not a friendly...
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Great location in Mount Gambier with places like Red Rooster, video store and petrol station close by.
The Receptionist wasn't overally friendly and didn't greet me in a friendly manner.
No fresh rolls of toilet paper in the bathroom, looks like they re-used the previous person staying in this room.
I agree with a previous reviewer saying that the tv...
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Dear suz79au,
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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We were travelling as 3 adults and a child. We booked over the phone stating this and were advised it was a room with a queen bed, a single bed and a sofa bed. However upon check in we were given a queen bed and a double sofa bed. If we wanted a single bed we would have to pay...
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Dear lizantrevor
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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Stayed one night between Chritmas and New Year. Shared the room with several spider. Decor was exactly per the photos on their website - dated, tubular frame beds, outdated bathroom in need of maintenance and repair in many places.
Cleanliness was so-so.
Loud mechanical clicking noise outside our room every 3 minutes during the night received no attention from Reception....
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hi Fandangomelbourne
Dear Elizabeth,
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
However...
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An average motel... The room needed a bit of TLC... Nothing a good scrub and coat of paint wouldn't fix tho... Ripped fly screens on one window while the other window was without... No dish washing liquid or cloth so don't plan to reuse your dishes... Limited cutlery (one teaspoon)...the pool was supposedly heated... The temp needed to be increased...
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Hi fandangomelbournDear Elizabeth,
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...
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A very nice and comfortable hotel under an unassuming facade. Clean, spacious rooms, modern TVs with DVD players, a good selection of DVDs available at no charge for guests. Pleasant pool area with picnic tables. Overall a very good experience at a good price. Efficient, helpful staff.
Hi kratky
thankyou for your favourable response concerning your stay with us.
its always nice to hear from guests who appreciatte the hard work we do here to provide a nice experience for our guets and by all accounts this is what you expereinced
once again
thankyou
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Really needs up-dating.Looks good in photos,but room had mould in the bathroom,noisy pipes in the ceiling that banged away all night.Really dodgy repairs to plaster board walls in corridors!!Maybe we were just unlucky but for $190.00 per night I think we deserved much, much better. shouldnt be 4 stars
Hi mark f
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...
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I paid extra for an executive suit. Bad move. That put me near the main road, Who has premium rooms near a main road. We were in 211. Notice room 111 also gave a bad revue. Way too noisy to sleep even with double glazed windows. If you do stay at this motel ask for a room in the middle...
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Dear Todd L
Thankyou for your review and i appreciatte what you say about the traffic noise which to many people is not an issue but unfortunately for you it was.
But i dont appreciatte the fact that you asked to be moved and we would not move you because thats incorrect as it was stated to you that all...
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Great motel room, plenty of space. Very clean, quiet and comfortable. Walking distance to the town centre, plenty of parking. WiFi was accessible and easy to use - which is something we look for in the motels we stay at nowadays. Nothing negative to write about this motel. Thank you to management and staff for our stay.
Hi Di W
Dear Elizabeth,
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future....
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Stayed 2 nights was a very nice room,very clean. We had dinner the 1st night which was very nice,unfortunately it was closed the following night (a Saturday) .As they are usually quiet at the week/ends. The receptionist was very nice and helpfull. deserves its 4 star rating.
Dear MacHamilton,
Thank you for completing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
More
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