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Burke and Wills Hotel

554 Ruthven Street, Toowoomba, Queensland 4350, Australia
Hotel amenities
Burke and Wills Hotel
Ranked #28 of 43 hotels in Toowoomba
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53 reviews from our community

    Trip type
Traveller rating
    7
    13
    20
    8
    5
Date Rating
Launceston
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW via mobile

Humble abode, with a comfortable bed. Friendly staff, and a drink voucher. I didn't have breakfast so I can't comment. No complaints. There was sufficient parking. It is centrally located in the heart of the CBD. This was a business trip, so it met all the criteria, which isn't that difficult to meet. I have previously stayed at the central... More

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Bulls, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013 NEW

Tastefully decorated and slightly posh! Booked the spa room with the king size bed. Great food. Lovely and clean. Helpful staff. We had booked our 2nd night in another town, however we cancelled that and re-booked here instead. Dinner in the bistro (not so posh, but good value and good food) and breakfast in the Hotel restaurant. Again, good value... More

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Toowoomba, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 April 2013

I booked in for a wedding anniversary. The Venue was close by so I walked to and from. I parked my car and that 's where it stayed all weekend as the Hotel is centrally located in the city and the shops and shopping centres are with in walking distance. When I arrived was greeted with a lovely smile from... More

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See 12 more reviews by Mark M for Toowoomba
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 16 March 2013

I recently stayed at the Burke & Wills Hotel in Toowoomba. This is an aging hotel and my stay was based upon a group discount negotiated for a reunion I attended. The hotel is centrall-located and a short walk to anywhere you wish to go in Toowoomba, so location is not a problem at all. The parking lot has signs... More

Was this review helpful? Yes 1
Donnalea B, General Manager at Burke and Wills Hotel, responded to this review
20 March 2013

Thank you for your feedback. I am disappointed that some of the staff let you down during your stay. I attempt to instill a "nothing is too much trouble" attitude in all of the staff, but it seems that on this occasion, this was not the case and I have spoken to the staff directly involved with this guest's experience... More

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Senior Contributor
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14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 March 2013

We booked in for a wedding. Close to the church, and the reception. We walked to both venues. The car stayed in the car park. Centrally located in Toowoomba City. I booked online. At booking I made a request that we would like an early check in due to the wedding time. I called on arrival in Toowoomba and I... More

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See 3 more reviews by MCC3303 for Toowoomba
Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 28 February 2013

We stayed here overnight visiting toowoomba for the weekend dec 2012...when we drove up (as someone else had booked it)...i did have reservations as it looks totally dated from the outside...i stayed in the car whilst hubby checked it out...to my surprise inside better than it looks... we upgraded to a deluxe larger room on level 4...its was great for... More

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review
20 March 2013

Thank you for your review! We realise the external appearance of our hotel is deceptive...and in need of an upgrade! I am glad to hear you were pleasantly surprised by what you found inside. We are not the most modern hotel in Toowoomba, but attempt to make up for this in charm and service. We look forward to welcoming you... More

Brisbane
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 January 2013

Might look a little dated and worn, but the ambience and homely feeling once inside more than makes up for it. We overnighted here after a long trip from Emerald and whilst admitting to looking at the "flasher" joint next door we opted to give it a whirl. Glad we did. Receptionist was lovely and matched the online rate we... More

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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 25 December 2012 via mobile

I stayed here the first night of my honeymoon, of course my mind was on my wife. And my new life and the hotel brings back good memories. The staff were great from booking our wedding party to sending us away the following day after breakfast

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See 3 more reviews by GylerT for Toowoomba
Donnalea B, General Manager at Burke and Wills Hotel, responded to this review
20 March 2013

Congratulations! Glad to have played our part in your enjoyment of your very special day. I truly hope we can welcome you back for anniversaries as the years go by. Our best wishes to you for your future. More

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 23 December 2012

Desparately in need of the promised refurbishment, no restaurant to speak of as I don't count the bar based bistro as qualifying. Dark hotel rooms with darker decor and the smell of what someone is having for dinner permeating the hallways where wallpaper has become so depressed it can be seen to have given up its hold on the walls.... More

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review
20 March 2013

Thankyou for providing your honest feedback. We are coming up to 9 years since the last refurbishment of the Burke and Wills Hotel and as you rightly point out, our next one is due. The owners are currently making plans for this and I am optimistic that we will be able to deliver in the next year or so. I... More

Brisbane
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 28 November 2012

The hotel is probably best described as "nice". (The decor is still the same as the pictures in trip advisor). A bit of maintenance wouldnt go astray, paint was peeling on the ceilings, and there are a number of marks all over the walls. Furniture could do with a bit of a revamp. The room was a good size and... More

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Donnalea B, General Manager at Burke and Wills Hotel, responded to this review
4 December 2012

Thank you for your review JezzaBrisbane! We appreciate that our hotel is starting to show it's age. The current decor has been in place for 8 years now, and we are starting to plan for our next renovation in 2014/2015. I have asked housekeeping to start looking for rooms that have the maintenance issues your highlighted (marks, peeling paint etc)... More

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Additional Information about Burke and Wills Hotel

Also Known As:
Quality Inn Toowoomba
Burke And Wills Hotel Toowoomba, Queensland
Address: 554 Ruthven Street, Toowoomba, Queensland 4350, Australia
Region: Australia > Queensland > Toowoomba
Amenities:
Bar/Lounge Business Centre Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #28 of 43 hotels in Toowoomba

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