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BreakFree Neptune

4.0 of 5
Hotel amenities
32 Surf Parade Broadbeach, Queensland QLD 4218, Australia
3.5 of 5 stars 36 reviews
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36 reviews from our community

    Trip type
Traveller rating
    10
    11
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Date Rating
alphacitrus
Queenstown, New Zealand
2 reviews
3 of 5 stars Reviewed 10 February 2012 NEW

The location is perfect...the local bus from the airport stops just opposite; Pacific Fair is 3 minutes walk and so is Jupiter Casino. The beach is lovely at this end and is literally at the end of the road. There is a Woolworths and a Coles within 8min walk...perfect! Place itself is ok...on a budget. I had a one bedroom... More

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NatAustralia
Australia
1 review
2 helpful votes
1 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

Took the family on an impromptu getaway over the Xmas period - this "resort" was one of only a small handful with availability, which is why we stayed there - never again tho! The noise was unbearable & the rooms were sub-standard: worn carpet, moldy bathroom, dusty (definitely unwashed) bedspreads. On the first night - hubby & I could barely... More

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Cassandra W
Darwin, Australia
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

The Breakfree Neptune is a good place to stay in the Gold Coast on a budget. Its location is FANTASTIC! I highly recommend staying here if you are on a budget and after location, however I do not recommend staying here you plan on cooking in the apartment. My partner and I decided on staying in a apartment rather than... More

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GTH161
Sydney, Australia
1 review
3 of 5 stars Reviewed 21 December 2011

From 16-19 December,2011 myself and my wife had accommodation in a one bed apartment which we had chosen from several places including Sunlover Holidays and their own web site which described the premises as clean comfortable apartments with beach or hinterland views. We were placed in a ground floor unit of which the only view was a brick wall and... More

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Catchafan
New Plymouth, New Zealand
Senior Reviewer
9 reviews
1 helpful vote
2 of 5 stars Reviewed 21 December 2011

This property is nothing like the photos on the website. Ladies on reception were friendly and helpful. We were given an apartment on the 1st floor. I was very disappointed with the apartment. It was very dated and also dirty. For a 10 days stay the apartment had 2 bath towels, a hand towel, bath mat, and one tea towel.... More

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Jen B
Adelaide, Australia
1 review
1 helpful vote
2 of 5 stars Reviewed 3 November 2011
1
person found this review helpful

We stayed for a week and made a request that we have a quiet spot and are light sleepers. Our room was 4th floor and on the very corner of the main highway. There was no way we could have the windows open and enjoy the breeze as the traffic noise was horendously loud and I am not prone to... More

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5ive-star-princess
Perth, Australia
1 review
2 helpful votes
1 of 5 stars Reviewed 12 October 2011
2
people found this review helpful

When it comes to staying in hotels I research them, check out their photos on their website and also check out reviews from previous guests. The hotel was rated a 4 star hotel, I would honestly give it a 3 star rating. When we walked in the room, I was mortified! The room looked nothing like pictures on the net... More

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Cathryn Omamogho, Manager at BreakFree Neptune, responded to this review
26 October 2011

Thank You for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from our reception staff member I will certainly address this with our staff on the front desk. I am disappointed to hear that you were not happy with the standard of the room that you were allocated and... More

Nell369
Coventry, United Kingdom
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 10 September 2011
1
person found this review helpful

We arrived late at night but were impressed that the night manager was able to give us a code to collect our room keys and then we were able to check in properly in the morning. The room was well furnished. Everything was clean except for a bit of mould in the shower. We used the gym during our stay,... More

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Cathryn Omamogho, Manager at BreakFree Neptune, responded to this review
19 September 2011

Thank you for taking the time to provide feedback on your recent stay and the ease of our after hours check in. I am sorry you were disappointed with some aspects of your stay. I regret the shortcomings in service from housekeeping we will address this with our staff for the future. We are glad you enjoyed your stay with... More

EmmaG_NZ
Christchurch, New Zealand
Contributor
11 reviews
3 of 5 stars Reviewed 26 August 2011

With 4 adults and a teenager, we booked a 2 bed appartment with a sofa bed. Got there and were told there was no sofa bed, we'd have to have a rollaway (an extra $175 for the stay). The rollaway came with no blanket, no pillow and was so uncomfortable the teen slept on the sofa! The appartment was not... More

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Carra L
Mandurah, Australia
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 24 July 2011
1
person found this review helpful

I stayed at Breakfree Neptune with my boyfriend for a week in October and it felt like a home away from home. The apartment was spacious, comfortable and clean and had a view of the beach. Our apartment was facing the intersection of Pacific Fair (very convenient!!!!) and Jupiters Casino but the traffic didn't bother us at all. It was... More

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