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Grand Mercure Apartments, Cypress Lakes Resort

4.5 of 5
9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Hotel amenities
Grand Mercure Apartments, Cypress Lakes Resort
Ranked #11 of 15 hotels in Pokolbin
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304 reviews from our community

Traveller rating
    51
    95
    80
    52
    26
See reviews for
Families
82
 
Couples
71
 
Solo
3
 
Business
23
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 May 2013 NEW

Went as part of a large group mid week and stayed in a three bedroom villa. Positives: Great front of house staff. Well spaced out. Minimal noise from other guests. Loved the fact the courtesy bus ran around the complex 24 hours. Fantastic views looking out onto the vineyards with the ranges in the background. Access to Golden Door Spa... More

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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

We were allocated a two bedroom villa at the Resort (had only expected one). The outside steps were in need of attention and a handrail. The sixteen stairs inside to the upstairs apartment were difficult with luggage and we will definitely request downstairs on our next visit. The apartment had a laundry with a dryer but no washing machine and... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Sydney, Australia
1 review
4 of 5 stars Reviewed 9 May 2013

Service very friendly and efficient Really loved location, villa set amongst australian bush Loved that from every window I could look out at beautiful trees especially eucalptus. Rooms had feeling there was space and simply furnished Breakfast, food was so fresh especially fruit

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Review collected in partnership with Accorhotels.com

Tea Gardens, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

We stayed for four nights and found the staff to be fantastic and the location to be perfect. The two bedroom villa we stayed in was very comfortable and clean although probably starting to need an upgrade. The breakfast was great and the guys at the bar were so happy to chat, which we loved. Would definitely recommend this resort.

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See 3 more reviews by Samantha L for Pokolbin
Auckland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Needed a short break - and decided on Hunter Valley - booked the Grand Mercure apartments on the way up to Hunter Valley from Sydney. When we arrived the receptionist was really great - very helpful, great attitude, and upgraded us to have a golf course facing room - really appreciated. Needed to eat right away as we didnt manage... More

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gosford
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 7 May 2013

Excellent accommodation, food and service. 3 of the 4 nights had meals delivered to the room, handy to the wineries and other attractions, staff friendly and accommodating, not too expensive. Bar was pleasant, surrounding scenery was beautiful with the occasional kangaroo and wallaby hoping around.

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Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2013 via mobile

We (group of four) stayed in a two bedroom villa. We were right at the end in a great spot with only one neighbour to the right. So peaceful, great weekend. The villa was clean and comfy (except I did wipe down the tiles in the kitchen because they were a bit greasy). The second bedroom was on the small... More

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See 2 more reviews by julienandrew for Pokolbin
Sydney, New South Wales, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2013

On arriving at our apartment we immediately loved the apartment and surrounds of the resort. The decor does need to be updated but overall the 2 bedroom apartment we had was very comfortable with a lovely deck overlooking the tree filled outlook, unfortunately the love stopped there. The service provided from the staff varied from lovely and friendly (we only... More

Was this review helpful? Yes 2
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 May 2013

Our first stop on our NSW holidays was at Cypress Lakes. It is a beautiful location. The boys absolutely loved all there golfing adventures. The perfect place to stay, relax and unwind. We travelled with another couple but this resort would be perfect for families. Thank you for an enjoyable stay!

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Review collected in partnership with Accorhotels.com

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 May 2013

First and foremost the location of this hotel is fantastic. Most the accommodation is set amongst the bushland which rather nice to wake up in the morning. Secondly for the price we paid, I was rather disappointed with the breakfast - if your going serve scrambled eggs then please serve REAL scrambled eggs. The eggs had a very powdery taste... More

Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

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Hotel Summarization (Beta)

What travellers say

  • Bedroom villa(17)
  • Buffet breakfast(6)
  • Golf course(5)
  • Desperate need(4)
  • Reception area(3)
  • Long weekend(3)
  • Great location(3)
  • Single bed(3)

Additional Information about Grand Mercure Apartments, Cypress Lakes Resort

Address: 9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, Cessnock, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Pokolbin
Amenities:
Business Centre Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotels in Pokolbin
#6 Luxury Hotels in Pokolbin
#7 Romantic Hotels in Pokolbin
Price range (per night): 191 AUD - 367 AUD
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Hotel
Cypress Lakes
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort
Grand Mercure Apartments, Cypress Lakes Resort Greater Newcastle/Pokolbin

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Grand Mercure Apartments, Cypress Lakes Resort
See lowest price for your stay* (from our partners)
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