Stayed 2 nights at the beginning of a cycling trip. Great location, close to everything. The checkin was friendly and quick and the room was fantastic. Enjoyed the restaurant one night and for breakfasts and the service was extremely attentive. I know it's Accor policy to charge for internet access but that's behind the times now - needs to change

We got cheap airfares and just decided to go to Queenstown for five days. Booked a standard room at Advantage Plus members' rate, but upgraded to a suite when we checked in, seeing we were on holiday. Fourth floor overlooking the lake. Room was well worth the extra cost. Great view, a little deck and all top facilities. The staff... More

Stayed here for 3 nights during our trip to Queenstown. Good value for money (and we had discounts). Right next to the lake side and the Queenstown Garden which was stunning. Housekeeping staff was spontaneous and they leave messages to tell who had been servicing the room! It can be very stuffy though we had to open the window as... More

By far the best thing about the hotel is the location - close to everything in Queenstown. The Internet access is ridiculous. Overpriced in rooms and only 30 min of usage in lobby. With my iPad I was actually locked out after 6minutes because of data usage although I did not purposefully download anything! The rooms were serviceable albeit a... More

I had opted in for a lake view rooms at this particular property.The view of the lake from the room was excellent. The rooms are excellent along with the service. The house keeping staff is very good. They left friendly notes on the bed after they made the bed. The hotel is at an excellent location and almost at the... More

Was very pleased with the location on the lakefront, two blocks back from Queenstown Mall; perfect for walking around the centre of town. The rooms were modern, clean very comfortable in the winter, with very good heating. We had a superb view of the lake with a balcony on level four, and the convenience of interconnecting rooms as we were... More

This Hotel is located in the middle of everything. Just 3 minutes by foot from the shopping area and 5 from the harbour. The employees are are very friendly like the the rest of the people in Queenstown. If God created this beautiful island he did this with a purpose. : "Do your best to get "there " it was... More

Our stay at the Novotel was excellent. the hotel is right on the shore of Lake Wakatipu and in the centre of town. All the shops and restaurants are only a short walk away and you are in town once you step outside the front door. There is a walk through the hotel rose garden outside the restaurant and it... More

The main appeal of this hotel is its great location. Just about anything you would want access to in Queenstown is within walking distance. Also, the views from the hotel are fantastic. The hotel itself was average. The rooms and facilities were somewhat outdated. The bathroom was not the cleanest, and the shower ended up spraying/leaking all over the place.... More