room nice and big, two loverly big sized comfy beds. Thought taking the mini bar out of our room after we had checked in a bit on the nose.As we did not have a visa but a visa debit and they still could take $100 out for a deposit,then refund on leaving, asked what that was for (the $100) and...
More
Booked this hotel through the Qantas Holidays and got a good deal. However, that's where good part finished.
I travelled with my partner and a friend. Arrived at the hotel to check-in and the reception staff were indifferent and at times, appeared to be annoyed that they had someone to attend to. The de core, and general appearance of the...
More
Dear Qantas.Traveller Queensland,
Thank you for your comments regarding the Hotel and the size of the room, I will take your comments on board.
It is disappointing to read that your stay has not lived up to expectations and our normal service levels. I will personally be following up your comments with my team and I apologize for any inconvenience...
More
I stayed 4 nights there with my wife. We were in Wellington for the Food Show. The first impression wasn't that great. The girl at the reception wasn't that friendly and room were old. But the room was clean and food at the restaurant was great. Service except the check-in was very good.
Dear Accorhotels Traveler Auckland,
Thank you for your feedback regarding your recent stay at Mercure Wellington. I trust that the Wellington Food show was a success.
I am sorry to read that your first impressions were not up to our usual high standards. I have forwarded your comments onto my Front Office Manager to review with the team.
It is...
More
I stayed at this hotel twice - once in 2002 and once this month. This hotel is in a good location - half way between the city and the University. Once can easily walk to the university or to the city. It is on a steep hill - but there are steep streets all over Wellington - it is a...
More
Dear Sun20 Michigan
Thank you for your feedback regarding your recent stay with us and welcome back after 10 years! We really appreciate your loyalty.
I am pleased that you found our location convenient to the CBD and University. The Hotel provides lift access from Watson Street which will cut out having to walk up a small hill.
We have...
More
More
The Mecure on the Terrace in Wellington is an easy 5 minute walk from Cuba Mall which borders on the CBD proper. An ideal place for families with a smallish heated swimming pool and a retuarant that overlooks the city. Staff are generally very welcoming and helpful. Car parking attracts a $20 charge per night and is typically 'tight' for...
More
Dear Tripadvisor Member
Thank you for your review of the Hotel on your recent family visit. I am pleased that you were able to enjoy the facilities on offer including our indoor heated pool.
We look forward to welcoming you all back to Mercure Wellington on your next family trip to Wellington.
Kind regards,
Rob Poole
General Manager
Mercure Wellington
More
More
More
Location is a good 10 minute walk from the centre of Wellington. Rooms not clean and small. They are in need of updating the decor urgently and the lifts are so old some of the buttons need pushing 4 times to get to your floor . Staff were very friendly and that is about the only compliment i can make...
More
Dear Blestie
Thank you for your feedback regarding your recent stay with us. I am disappointed to read your stay has not lived up to expectations and the cleanliness of your room did not meet our normal service levels. I have personally followed this up with my Executive Housekeeper.
The hotel experienced a problem with one of our main lifts...
More
Thank you - everything was very nice and well organised, good clean room, nice food, friendly and helpful staff. Will defenitely come again.
Dear Bshmatko,
Thank you for your recent posting with regards to your stay at Mercure Wellington. I am glade that you enjoyed your stay with us and we exceeded your expectations.
We look forward to welcoming you back soon.
Kind regards,
Rob Poole
General Manager
Mercure Wellington
More
If you own or manage Mercure Wellington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
522 Reviews
497 Reviews
407 Reviews
