My friend made the bookings & had paid a deposit...Ive worked in 5 star accommodation as this place was the pits...it was so bad that I left her to it & went to another superbly clean & cheaper hotel...she later joined me as she couldnt cope with the smell and the dirt with a few bugs thrown in for good... More

I originally booked a unit upstairs as it had a seperate bedroom, perfect for the portacot for our son...well the tariff said for two people, yes but since when do you count a 16 month old who isn't going to sleep in a bed, a person subject to a $20 extra fee? Secondly no where on the AA site did... More

Booked on the web, going by description of motel it sounded great and especially having your own mineral pool. Well what a let down, apart from the tired decor, thick dust on table and TV not working we found male manager quite strange in manner which was very off- putting. Female manager was more approachable, apologetic and was happy to... More

Booked on a business trip by our admin lady, I remembered this place from a family visit about 10 years previously. Nothing seemed to have changed! Positives - clean, nice comfy bed, big mineral bath out the back of the unit, warm. Not so positive - tiny, dated bathroom, shower box good size, door to shower tiny, no iron or... More

Nine of our ladies booked here to have an enjoyable weekend together. On arrival the rooms were cold, dark and smelt mouldy and full of beds (no lounge area) - just not what we expected. We approached the owner who was very unapproachable and rude. He refused to refund us our $470 for the night (for the two rooms). After... More

We picked this motel on the basis that it had private mineral pools attached to some units and the rooms looked okay on the website - which is certainly not representative of the complex as a whole. There were several features that made it feel more like a backpackers': a great long list of "don'ts" for guests (including drunken vomiting... More

The Lakefront Motor Lodge is an aging facility that is quite a walking distance to the town center. I paid $150NZ/night (walk-in price, I did not reserve) for an upper floor unit with a queen bed, table/chairs, tv in the large room (plus balcony). There was a single bed, chair, closet, and mirror/shelf in the smaller room. The kitchenette had... More

the worst most disgusting rooms and attendent i have ever had the miss fortune to meet.the rooms are small and filthy.the hot tub was filthy and had a hudge cockroach in it.the attendent was the wurst most arragant scruffy person i have ever delt with in the hotel association.warning do not stay here.

We have been to roturua and taupu so many times, most of the time I check reviews on trip advisor to select hotel or motel except this time, then it turns into a nightmare. I know that with hotel or motel at this price and cheaper, I would have a much pleasant stay. Additionally, we’ve been charged more! I would... More