The staff here are very friendly, particularly in the restaurant. Handy location, large spacious rooms. Lots of tourist bus tours here. Restaurant was good, swimming pool warm and hot pool for those real cold days. Plenty of off street parking. The gym is a bit limited in terms of equipment.

We had a spa room, not that we used the spa which was on an enclosed balcony, and the size of the room was absolutely amazing. The room was dated, all except the carpet which appeared to be relative new. The floor tiles were teracota color and the wall,light appeared to be out of roman times. The ceiling fan shroud... More

Great place to stay. Hotel is well situated within walking distance to shops, restaurant, city center and points of interests. Continental breakfast was excellent, plentiful and good quality. Thermal swimming pool is an excellent place to relax.

It was such a wonderful one night sta and we already look forward to returning. From the moment we arrived the staff were welcoming, friendly & helpful. The staff in the restaurant were excellent & always eager to help & answer questions, wonderful service. The hotel provided the best beds we have ever slept in & the rooms were very... More

The hotel itself, you could say, has seen better days. The rooms a little bit on a dated side but still very much acceptable. Having a spa in your room is always a huge bonus especially for such a good price. Hotel staff are friendly and happy to help. We locked ourselves out and the reception staff issued us with... More

This hotel is in need of a refurbishment, the carpet was pulled and ripped and the walls and hallways quite marked. The overall room was alright tho, quite large and with a spa bath. Location was central and the staff were friendly.

A large hotel, and busy when we stayed with plenty of car park space. Be prepared for the smell, not the hotel but the area as there are plenty of volcanic vents. Some people will find it off putting, but you do get used to it. Friendly reception staff who quickly booked us in, our room was large, clean and... More

Need to become a priority guest to gain good rewards when staying. Warm hotel with comfortable beds to get a good nights sleep. Have a great buffet breakfast in their atrium to start the day. A good central location for doing the tourist thing.

Great location, great facilities and huge rooms. I enjoyed my stay here in Rotorua and would not hesitate in staying here again. The service was great from all staff and the beds were so comfortable I had a great sleep. Then for breakfast in the morning there was a great selection. Only downside was no free wi-fi