Booked 3 nights at this hotel with an online broker. Exceptionally disappointed. Room did not match description. No TV in bedroom. Spa pool broken. Tired interior, chipped furniture and holes in walls. Over a month after our stay the hotel charged us again as the online company we had booked with had gone into administration. The hotel made no attempt... More

room #24 was very outdated and felt grotty, had to shut the window from the outside didnt even have a latch to lock it! toilet leaked, spa was out of order, pool tepid and mini golf was pretty much unusable as the turf was lifting these were one of the features that made our booking decision, glad it was only... More

Hi me my hubby and our daughter stayed for three nights well the cleaning standards of this place is very poor the room wasn't cleaned properly when we got there rubbish on the floor hair behind toilet door dead insects everywhere . Had to ask for our room to be vacuumed second day had to ask for toilet paper twice... More

We are a family of 6. We stayed here for 2 nights in April 2013, having a one bedroom apartment and a studio room. The apartment had a double bedroom, with a single bed and a sofa bed in the lounge.The studio room had a double and a single bed. The rooms were comfortable, though the mattress for the sofa... More

Fantastic Excellent value We had 7 people 3 children 2 teenagers & my partner & I $150 a night in a busy time of year that being Easter. Great value A++ if I were to have a pathetic groan it would simply be that the tv was little LOL pathetic I think because who goes on holiday to watch TV... More

Kitchen – the fridge leaked and this was evident by the rotting boards that the fridge was sitting on Unit reeked/smelt of curry - yuk The wine glasses had finger prints all over them, so we washed every dish and wiped down all the surfaces The table in the dining room had food around the perimeter – disgusting Lampshade over... More

The location is ideal for Rotorua. The facilities could be ideal with a lot of renovation. Some work has been undertaken and our unit was in reasonable condition and spacious. However, some of the facilities in the unit needed to be replaces because the wear and tear was obvious. The swimming pool was fine, but it needed some repairs around... More

We have stayed there numerous times but not in the last 3 yrs! Outside looked ok! Then went entering the room smelt old. Wot was nice! Nothing, the pool was dirty and cold and in major need of a paint! Pool area looked unloved broken trellis broken pool tiles and pool furiture broken and not even placed nicely! Our rooms... More

This was the firs motel we stayed in at the start of our road trip and so far the worst! Upon first inspection it looked OK and we thought it would be comfortable enough for a night. However we later discovered that the floor, including the carpet was sticky, the glasses etc had a funny smell to them and worst... More