stayed one night with my girlfriend and two single beds were pushed together with a bigger sheet covering both - wouldv preferrd the couch to those stone beds! then get home from our trip to discover rashes all over our body.. More

The toilets were dirty. The sinks look like they have not been cleaned for a long time and the shower curtain was positively disgusting. More

Empire is handily located about 5 minutes walk from queen street. This is where the good part ends. Unhelpful, unfriendly staff, leaky roofs in the apartment, Dirty toilets, spills up the walls, a charge of $30 for simply locking the key in our room while trying to find the nonexistant 'Pool' and 'Cinema'... The restaurant was not set up, Not... More

Empire is a filthy hotel with absolutely appalling service. We booked an apartment for 6 people over 3 nights and were only given 3 towels and 2 rolls of toilet paper. The apartment we were given was far from clean with alcohol stains up one of the walls, faecal stains in both toilets and uncleaned dishes in the cupboards when... More

Going to Auck for school holidays and finding a 3 bed appartment at this price with no charge for children under 12 seemed to good to be true and it was! The building smelt of smoke due to the many smokers hanging around the front doors. It is really student/backpacker accom. The 3 bedroom apartment was basic and (not in... More

For NZ$39 in the centre of Auckland, you are never going to get a great place to say. Empire is an Ex-Student Halls of Residence. You get a room in an apartment with a seating area, small and poorly equipped kitchen, a loo and a shower room. The other rooms in the apartment could be booked by any one although... More

When we checked in we we asked to pay the full amount upfront, I argued the point and lost, this raised concerns for me straight away, but as we were in town the same time the AC/DC concert was on, accomodation was scarce. The front of house area is dirty and there were people EVERYWHERE, the check in staff served... More

We were coerced, bullied and attacked by the staff and management here,IMHO This company are bunch of cowboys who will rip off your bond and try any old thing to sting you. Like... being told that your key is faulty and requires a payment of $70 for replacement. Avoid these lawless criminals! More

We were to stay in this hotel for four nights, Upon arrivial there were people smoking outside and we felt intimidated going in. The reception staff were very rude and un helpfull and could not a first find our booking. When we fininaly got to our appartment it was dirty, smelly and the cordoors smelt of stale cooking smells and... More