We stayed in Surf 'N' Snow due to its central location. Granted its handy for town, but if you actually plan on sleeping I wouldn't recommend this hotel to anyone. 1. The mattresses felt like they had come out of a tip. There were springs poking out and different angles and it was impossible to get comfortable. Staff were informed... More

we spent one night at the hostel during our stay in new zealand and i have to say that it was the worst experience of our holiday - i hadn't expected much for the price, but i hadn't expected so bad conditions. we had the tripel ensuite room - the towesl and the bed linen were dirty, a lot of... More

I booked to stay here for 3 nights, but only stayed 1. I have stayed in several backpackers around auckland and new zealand. This place was awful, the beds were unbelievably uncomfortable, you could feel every metal bar of the bunk bed through the matress. The sheets were dirty and smelt, the pillow was just as bad and wafer thin.... More

Hi Travelers, I've currently stayed in that particular backpacker and must say it was anything else than enjoying. Lonely planet says it's a new backpacker but it is not!!! The rooms are fitted with bunk beds (I stayed in a 6 bed dorm) and it was a mess and not clean at all. Every room has luggage boxes to be... More

I am a tourism professional and have slept in hostels all around the world, from the dirtiest $2/night of SE Asia to the best standards of European and North American hostels. Surf 'n' Snow was among the most disappointing ever, particularly considering its price. I splurged on a private room with bath, booking through a well-known NZ hotel website. The... More

The room smelled terrible. The window was extremely unsafe for my two year old daughter, she could easily have climbed out and fallen three flights to the street below. The mis matched bed linen was so old it was transparent. The bed was uncomfortable. The pillows were lumpy. The floor was filthy. There were two wet patches on the floor.... More

Great Location (except no parking!) BUT in a Noisey area (central CBD). Reception staff lovely - BUT reception area a mess. Clean, Basic accomadation with towels supplied BUT curtains didnt fit and windows didnt shut! Booked a triple room, from what i read, should have been 3 single beds but ended up with 1 double and 1 single. Wasnt such... More

I've been in New Zealand for about 6 months, in different places. Every backpackers has something special, but on this backpackers happens something really amazing, the people who works there it's really nice (cleaners, receptionist, managers), always they are sharing with others and having a great time near to the reception, in the kitchen or in the smoking area. It's... More

I spent one week in this hostel. In my opinion is really nice. The staff is really kind. They helped me in organize my trip around New Zealand with a lot of options and information that I had no idea. They plan all my trip at a really good price. :) Is not a dry hostel and you have a... More