Stayed overnight at the Hyatt for my birthday in a standard room with kingsize bed including buffet breakfast and free parking. excellent value. buffet breakfast was the best we have had. room was spacious, clean with very comfortable bed. would def. come back next time they have such a good value special rate. only down side is it is a...
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For the price charged, one of the most expensive in Australia, one assumes that there will be a commensurate service delivery.
Unfortunately, when you need service, it does not exist.
All the staff are pleasant and smile well but at the areas when you need service, it is not there.
As I've mentioned in previous reviews my wife has a...
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Dear RonWamberal
I appreciate the time you have taken to post your feedback regarding your stay at the hotel.
We take all feedback extremely seriously and the concerns you have expressed have been passed on to our staff. Your feedback will also assist us in improving our offering for special dietary requirements when we review out menus next. We apologise...
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Stayed here after flying in late from SIN/PER and missed connection to KTA.I arrived late around 2:30am and the guy on check in was very kind and pleasant and offered me a free late checkout til 1pm which I gladly accepted.Only to find a Kango Drill hammering right under my balcony of room 116 at 10am.Which there was no warning...
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Dear GavinHosking,
Thank you for providing feedback on your recent stay at Hyatt. Please accept our apologies for the inconvenience you experienced. We are currently upgrading the front entrance of the hotel, which is the last stage of an extensive two year renovation and refurbishment project and is scheduled to be completed in February. We apologise that this was not...
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My partner booked a club room as a surprise for us. Was very disappointed to hear the room was not clean when he arrived with suspicious hairs in the sink/ shower. No bath was provided and the room was quite basic. Disappointing by international standards and due to the price and more a 4 star hotel. Positives was the service...
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Dear Grizzlys,
We appreciate you taking the time to post feedback on your stay at the hotel. It’s disappointing, yet understandable to hear that your personal experience at the hotel was less than satisfactory. Please be advised that the issues you noted have been addressed with management. Our Regency Club rooms have recently undergone refurbishments which included a new fit...
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Stayed at the Hyatt Perth for 3 nights with my husband, whilst attending a wedding. I could not fault the hotel nor the service and breakfast served in the Cafe was fantastic. I would highly recommend this hotel to anyone wanting to stay in the CBD. It was spotlessly clean and very quiet. I also want to add that the...
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This is the second time we have stayed at the perth hyatt as a family with two young sons and we had a lovely time again. We spent more of our time by the pool this time as the weather was much better. It was hot but there were lots of shaded areas to sit by around the pool. Our...
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Reviewed 27 September 2011
Dear RACH3884
Thank you for posting your comments regarding your stay at Hyatt and it’s pleasing to know you were well looked after during your time with us. We are fortunate to be able to offer guests the most spacious lead in rooms of all 5 star hotels in the CBD. It’s also great to hear you enjoyed the use...
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We found Hyatt a nice hotel, and had a great experience after staying 6 nights recently. After reading many reviews on this website, and seeking an outdoor pool, it was decided the Hyatt would be a good choice.
After arriving on a late flight from Melbourne, it was with great pleasure we were offered a room upgrade which included club...
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Dear natsla 23,
Thanks for taking the time to post your detailed feedback and thoughts on your stay at Hyatt. It’s pleasing to hear that you enjoyed your six night stay and were able to experience many of the hotel’s facilities, including the Club Lounge and the newly refurbished poolside area. For any future visits to Perth, you may be...
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A good place to stay if on a business trip. Nice clean large rooms with all the facilities you would expect. I was on the 4th floor, and had a nice quiet stay.
I found all staff friendly and helpful.
Car parking is confusing when you first arrive, and you would have thought it could be better 'explained' somehow...but once...
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Dear Paul R,
We appreciate you posting your feedback on your recent stay at Hyatt and it is great to hear that you enjoyed your time at our hotel and found the staff friendly and helpful. In regards to signage around the car park and food and beverage outlets, I’d like to assure you that we are currently in the...
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We have just arrived home from spending a night here, it was a special occasion for us & we only wanted the best and we got it. The room was clean, modern & bed very comfortable. Hotel staff very friendly & helpful. Yes a little noisy at times from other guests but it's a hotel and not your home, We...
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I stayed here with my husband for 3 nights. And from the first time we arrived, the staff who opened our taxi's door, didn't even greet us such as "welcome to hyatt or even hello how are you" he also didn't take our 2 luggages through the stairs.
We always stay at hyatt everytime we travelled. And we can say...
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Dear Balboa 317,
It is disappointing to hear that you left your stay at Hyatt with less than satisfactory memories. We take pride in exceeding expectations and hear from many guests that we deliver a fantastic service with a smile. However, we take your comments very seriously, and I would appreciate if you could email me directly with some further...
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