I stayed at Breakfree heritage with my 2 school age children, and we had a ball!!!!! All the staff were friendly poilte,and more than willing to help us with our luggage ect, the room we satyed in was bright spacious clean and had all we needed for our stay,construction was a bit noisy but the kids had a ball watching...
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A recent make-over on these rooms, makes them quite pleasant, on the surface, but a bit cheaply done. Splurging on an extra lcd tv in the bedroom would've saved us moving the furniture around, for when we wanted to lie in and watch morning tv. Kitchenette has all the basics. The aircon was dodgy, so fans were supplied. That in...
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Dear Guest
We do appreciate your feedback - as constructive comments will help us to improve and maintain our standards. We aknowledge that the property is in need of a major makeover - and it's on the list - the TV's will be replaced very soon and a full refurbishment will take place as soon as the construction works next...
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Hello,
I was staying at this hotel first at 302 , first impression the toilet wasn't clean but we got to meet a friend so we left then later on that night it was a crazy night, me n my partner ended up at the hospital because he was in such pain however got home early morning went right to...
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Dear Yvonne
Thank you for taking the time to pass on your feedback.
We note your comments regarding the housekeeping issue’s of your room and do apologize for any inconvenience caused during your stay.
Due to the high standards required of our contract cleaning company, we have immediately forwarded your comments to the management of the company
and have organised...
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I booked the hotel based on its location which is great, 1 min walk and you're in the middle of the main shopping areas. Although the website says there is some construction going on next door what it should say is there is a massive hole in the ground next door. The site starts about 6am every day but Sunday...
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Dear Guest
Thank you for sending us your feed back - as soon as I read this I did forward it to the building contractors - next door. By councuil regulations they are not allowed to start working on the building site before 8.00 am. Unfortunately no guests advised us on the day about this - because I would have...
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Booked an apartment on wotif, 5th floor, small, clean but in dire need of refurbishment. Handle fell of bedroom window opener, very old analogue tv with a remote that did not work properly, badly marked walls and stained carpet. No spare blankets or pillows and only a thin blanket on the main bed. It was the coldest january day in...
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Dear Guest
Thank you for taking the time to post your review on our Hotel and to give us the opportunity to rectify where necessary. We agree that the hotel is in need of a refurbishment - and this will be done as soon as the construction works next to us are finished. In the meantime we do our best...
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We booked this hotel as a last minute stay in the city for Australia Day to see the fireworks.I didn't look on Tripadvisor before I booked.I probably wouldn't have booked if I had read the reviews.
I know the hotel plans to renovate and have been greatly impacted by the construction work. But this review must be based on what...
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Dear Guest
I have read your review - and I am sorry you had such a bad experience, and maybe a bit of bad luck as well. As you mentioned the first thing you came across were the 2 gaps in the ceiling. They were there for an obvious reason - we had a severe leak from the pipes running...
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We booked a five night stay at this hotel before reading the many negative reviews, so arrived there on 12th December with some apprehension. There is extensive construction work in progress next door which looks set to continue for some time, but we didn't find that this spoiled our stay at all. We had a front-facing 2nd floor room and...
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Dear Guest
Thank you for your positive feedback - we are pleased you enjoyed your stay in Melbourne and with us.The hotel is due for a major refurbishment - as soon as the construction of the Melbourne Emporium is finished. We will then be ' the place to be'.
In the meantime we are looking forward to receiving you back...
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We booked in following a special Internet offer. We booked and paid up front. A few days later we did some research on trip advisor and saw all the negative comments regarding noise, cleanliness, and problems other guests had experienced. We were very concerned and emailed the hotel seeking some reassurance about these issues. We received a prompt reply addressing...
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Myself, partner and 4 year old son stayed here between Dec 26-29, 2011. I checked the reviews here before I left and saw a number of reviews concerning the noise.
When we arrived we checked into room 207. This was one of the newer rooms and was of a decent size, a bit small but Im not too fussed about...
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Dear Guest
Thank you for taking the time to write your feed back. Spacious apartments in this fantastic location is definately our biggest asset. Unfortunately, being in the heart of the city also means that there is occasionally noise. The construction-site next to us has very stricy working hours and there is no noise during the night. The property is...
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We stayed here 3 nights just before Christmas and really enjoyed it. The hotel is an old building so don't expect all mod cons. It has a great location though, just behind the old GPO in Little eeeBourke Street and close to everything. We stayed on the 5th floor in a room with a loft bedroom. It also had a...
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Dear Guest
Thank you for taking the time to post your comments. We do appreciate all feed back - and we are happy you enjoyed your stay with us. Our staff takes pride in trying to accommodate all our guests to the best of their ability - especially during these difficults circonstances with the construction -site next to our building....
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