On arrival we found Disgustingly Dirty room... used linen and belongings from previous tenants indicating the room had not been cleaned since being vacated. The build up of dirt, grime and dust would also indicate that proper cleaning had not been carried out for quite a while. Absolutely horrified that we can book and pay for a room in good...
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We booked on a whim and found the hotel staff very helpful. The room was lovely and the kids thought the spa was great....even in 7 degrees!
We have decided to join the Rewards program and will give it a go to see if the experience remains as good.
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A well located hotel with good facilities and close to Lygon St and Melbourne Uni. Staff are very good and helpful particularly Mel at reception. I stay here a bit when in Melbourne and I find it 'painless' which is huge for me after a long day. The spa is good for a relax and the gym is adequate for...
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We enjoyed our stay here, although considering we paid for one of the 'best rooms' Queen Spa suite, our room had windows looking out into a pretty terrible courtyard that was facing other hotel windows, so we didn't feel much privacy. The room was well presented & staff were friendly & helpful when we needed anything.
However upon checking in...
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Dear Simon B
Thank you for taking the time to provide feedback and comments on your stay with us. Thank you also for noting the well presented accommodation, friendly service our staff provided during your stay and that you enjoyed your stay overall. I do hope there is a future opportunity to welcome you back.
I was disappointed to read...
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staff very helpful and the rooms are a good size so you don't feel boxed in. good location and close to markets and short walk to city.
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Dear Vrodbob,
Thank you for your feedback and comments on your recent stay with us at Rydges on Swanston.
I am pleased to read you enjoyed the service, location and accommodation we have on offer.
Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit to Melbourne.
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We have stayed at few Rydges over the years not just in Victoria and we have found Rydges on Swanston to be the best and we will be returning either as a couple or with the kids. My wife and I both have bad backs and my self having surgery last year found the bed to be fantastic to sleep...
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Dear 19Jeff73
Thank you for the lovely comments regarding your recent stay with us at Rydges on Swanston. We look forward to welcoming you and your wife back soon.
I'm particularly please to hear you enjoyed our comfy beds during your stay!
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My partner & I recently stayed here as a gift for the both of us for our anniversery with the 'Romance Package' we purchused which included a two seater spa which only one head rest, sparkling,choc-dipped strawberries and a pamper pack on arrival, 45 minutes after check-in they arrived. Breakfast was very average, eggs cooked to your liking ended up...
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Dear Bonnie5510
Thank you for your feedback regarding your stay at Rydges on Swanston.
Our indulgence package is normally delivered following check in to ensure the items are well presented, and sparkling is chilled for your enjoyment. I apologise that this was not satisfactory to you and understand you would have preferred these items to be awaiting your arrival.
Our...
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I stayed here 1 night and was pleased with the friendly service provided by the staff. The breakfast buffet was delicious and the hotel has free wifi. The room was large and contained 2 queen beds - it was a queen executive suite - so it was larger than the average hotel room. It seemed to me that the room...
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Dear Abi2005
Thank you for your comments and feedback after your recent stay with us. I am pleased to hear you enjoyed the buffet breakfast, complimentary WiFi and service we were able to provide you during your stay.
The location of Rydges on Swanston provides excellent access to the CBD via the new tram stop directly outside our entrance and...
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After paying close to $400 for one night accommodation including a "Romance Package" which was meant to include a deluxe spa package, champagne, late checkout and breakfast. I'm not sure where to start - maybe the beginning.
When we arrived in our queen deluxe spa suite it stank of cigarette smoke and had a lighter on the messed up couch....
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Dear Mark N
Thank you for the descriptions and recommendations you have posted regarding your recent stay with us. It is very disappointing to hear we have not been able to meet your expectations on this occasion despite our attempts during your stay. Thank you for providing another opportunity to address your comments.
Firstly I strongly disagree that the sacking...
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I stayed in this hotel whilst on business for one night in a queen executive room. Room had one QS bed and one single bed. Room was very clean, it had been refurbished, however bathroom was tired. Tiles needed to be re-grouted or replaced. Hotel is in a great location, close to Melbourne University, Lygon Street and only a short...
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Dear DoubleJCanberra
Thank you for your comments and feedback following your recent stay.
It is very rewarding for our team to receive such positive comments on their friendly, efficient and helpful service. We aim to provide a very welcoming environment for our guests.
Our location on Swanston Street is ideal for accessing the CBD, only 6-7 minutes by tram, and...
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