We arrived after 10 pm and left at 8.30 am so luxury wasn't a priority on this trip. The room was fairly basic, but clean and comfortable. The staff were helpful and friendly. Would stay again if just for 1 night.

The Mercure Welcome is part of The Swanston Grand Mercure hotel, so you share the facilities - and the location - dead centre of Melbourne CBD. As we were staying four nights and are members of Accor's Advantage Plus we were upgraded to a larger corner unit with a kitchenette. This helped make a great stay in Melbourne for us.... More

This hotel is older yet in a perfect location in the heart of the city. It is so easy to walk to everything in the city. The tram stops right out front, the train is a 5 minute walk down the street, and taxis seem to arrive within minutes after being ordered. It isn't the sort of hotel where I... More

We arrived at the hotel, went to our room, and we were disappointed in size and amenities went to reception and saw Liam who upgraded us with out any problems. The hotel was in a great location and all the staff were very helpful. When we go back to Melbourne we will stay there again.

I picked this hotel as the location was just what I needed. Unfortunately, the hotel is dated and wayyyyy past its prime. I had to go out and buy ear plugs because the room was so noisy (even without the construction noise) - the pipes from other rooms meant whenever anyone flushed a toilet or had a shower or ran... More

The location I find is very good. Easy access to trams and everything else. This is one of the reasons we have stayed with this Hotel so often. Took advantage of special prices through the Accor system and upgraded to bigger room this time. Everything was good. Service at desk and in restaurants was good, friendly and helpful. Queries were... More

the hotel is looking a bit tired but is being renovated so should improve. One of the lifts were not working as it was being upgraded which meant that getting from your room to ground floor at checkout time took a little bit longer but it wasnt too bad. We were otified about this whe we booked so were expecting... More

Lift not working so couldnt get up or down to the room easily at all, and it didnt get any better once i did. tired, dirty, feral. yes its a good location and the cheapest thing you can find around there, but i wish i'd shelled out more and stayed somewhere even half decent. a private room at a hostel... More

This hotel is right in the centre of the shopping district and restaurant mecca of china town. It is nicely appointed and great value for money. The bufet breakfast was well presented with plenty of choice, and meals are well priced for evening dining in the restaurant. the cocktail lounge was especially good value, with daily $10 cocktails and a... More