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The Crossley Hotel

4.0 of 5
51 Little Bourke St., Melbourne, Victoria 3000, Australia
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The Crossley Hotel
Ranked #35 of 195 hotels in Melbourne
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391 reviews from our community

Traveller rating
    102
    198
    61
    20
    10
See reviews for
Families
74
 
Couples
162
 
Solo
38
 
Business
56
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 21 May 2013 NEW

The Crossley is in an OK location, but is a little old and needs a facelift. From a business point of view, the room is comfortable and has a decent sized desk to do work. However, for a little extra, I would use the Rydges around the corner instead. For the price you pay, I guess there is not much... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
22 May 2013

Dear Chigroe, Thank you for your review. It's surprising to read that you find the location of the hotel just OK, as we continue to get regular reviews on how centrally located the hotel is. The hotel is currently going through a refurbishment, this is why we are able to offer such low rates. We also offer Free in-house Movies,... More

Hamilton, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 18 May 2013

This hotel is located at the edge of the CBD, so we were able to walk to all the main CBD attractions. It was the quietest CBD hotel we've ever been in - we never heard any street noise from our room, nor were we ever disturbed by other guests. It was a tidy 4 star hotel, although perhaps the... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
20 May 2013

Dear Ayley H, I appreciate you taking the time to write a review. I'm pleased you enjoyed your stay at the Crossley and that you found the location central and close to all of Melbourne's City Centre attractions. I'm pleased to read that you found the hotel quiet and you were able to enjoy a peaceful night's sleep. Once again... More

Central Coast
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 May 2013

Stayed at the Crossley hotel for 5 nights everything was excellent room was large beds and pillows were very comfortable, bathroom was great size, staff are fantastic very friendly and its in the best area so close to everything, also room was very quite did not hear any noise will definitely stay again .

Was this review helpful? Yes
See 5 more reviews by cocoCentralCoast for Melbourne
Melissa T, Manager at The Crossley Hotel, responded to this review
20 May 2013

Dear cocoCentralCoast, Thank you for your 5/5 Review. I'm pleased to read you enjoyed your 5 night stay at the Crossley Hotel. I'm glad you found our beds and pillows comfortable. It's also great to read that our staff were friendly and able to make you feel welcome. Thank you for taking to time to write a review and I... More

Ballarat, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 May 2013

The Crossley Hotel is located in the top end of Little Bourke Street Melbourne. The Hotel is easily reached by tram from Southern Cross Station. Take the tram up Bourke St, get off at the Exhibition St stop and take a short stroll down the adjacent Liverpool Street to Little Bourke St and the Hotel is immediately left. By car... More

Was this review helpful? Yes 1
See 3 more reviews by THOMAS F for Melbourne
Melissa T, Manager at The Crossley Hotel, responded to this review
12 May 2013

Dear Thomas F, Thank you for recent review. I'm pleased you enjoyed all aspects of your stay at the Crossley Hotel. I'm glad our staff were able to make your stay more enjoyable and you found them to be friendly and helpful. I'm delighted to read that you found the rooms clean and comfortable and I'm also happy to read... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 9 May 2013

I find the Crossley to offer a really good boutique hotel service. The location to theatres and restaurants is unsurpassed. Hundreds of eateries within the adjoining few city blocks. Rooms are reasonable size and they are slowly renovating the rooms to a nice new modern finish.

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
12 May 2013

Dear Trevor2566, Thank you for your recent review. I'm pleased to read you enjoyed your stay with us and enjoyed the hotel's central location. It certainly is close by to many of Melbourne's Theatres, as well as some fantastic restaurants. Once again I would like to thank you for taking the time to post a review and I look forward... More

Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 30 April 2013

Really enjoyed our overnight stay at The Crossley. The staff on duty were great and made their hotel feel friendlier and more personal than usual in a city hotel. Our room overlooked Little Bourke St in China Town, which had many restaurants and bars and was open to traffic, but we had no problems at all with noise. No complaints... More

Was this review helpful? Yes 2
Melissa T, Manager at The Crossley Hotel, responded to this review
6 May 2013

Dear Elizabeth H, Thank you for your recent 5/5 review. I'm pleased to read you enjoyed your stay with the Crossley. I'm glad our staff were able to make you feel at home with their friendly and professional service. I appreciate you taking the time to write a review and I look forward in welcoming you back to the Crossley... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 30 April 2013

I stayed at The Crossley Hotel over the weekend and whilst the stay was great, I am very disappointed in how they process their holding fee and accommodation fee. I was happy to pay the $200 holding fee but expected the fee to be taken out of the holding fee and get a refund of the difference. Instead, they took... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
1 May 2013

Dear Chillisnapp, Thank you for your review. As we explained to you when you checked into the Hotel and explained again when you checked out of the Hotel. We take a security deposit in the form of a pre-authorisation, at no time did the money actually leave your account, the money was simply frozen within your account and this is... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 April 2013

Location was excellent, close to Theatre Land, China Town and all the main shops. 2 minute walk to the free "hop on, hop off" tram which travels on a circular route around Melbourne. The rooms were excellent. We stayed 3 times over a 3 week period and the staff were brilliant and treated us very personally. Would certainly recommend to... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
23 April 2013

Dear 123DAVE56, Thank you for your 5 star review. I'm delighted to read that you enjoyed your stay with the Crossley. I'm glad you were impressed with our staff and their professional service, I will certainly pass your thoughts on to the team. I appreciate you recommending us to your friends and family. Thanks again for taking the time to... More

VA
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 20 April 2013 via mobile

Its a nice business like hotel about a block from the free tram and off of china town. Our room for three had one single bed and a queen. The bathroom is pretty old though but it wasn't very dirty. You could hear a lot of noise from outside especially the trash trucks. The staff was very nice.

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
23 April 2013

Dear Jennir70, Thanks for taking the time to write a review. I'm pleased to read you enjoyed your stay and found our staff nice and helpful. I appreciate your comments on the bathrooms, we will keep your thoughts in mind when planning our next refurbishment. We look forward in welcoming you back to the Crossley Hotel on your next visit... More

adelaide
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 16 April 2013

Lovely hotel and good value for the location. We stayed 2 nights in a standard room which was quite spacious. Room for double bed, desk and armchair. Bathroom had a bath and I had no complaints at all. The location is at the end of Lt Bourke St, Chinatown but very close to Fitzroy Gardens and we walked to Lygon... More

Was this review helpful? Yes
Melissa T, Manager at The Crossley Hotel, responded to this review
18 April 2013

Dear Arrietty01, Thank you for your recent review. I'm delighted to read your thoughts on the Crossley. I'm glad you enjoyed your stay and found our rooms spacious and comfortable. It's also great to read that you appreciated the Central Location of the Hotel, it certainly is a great spot and nearby to many of Melbourne's attractions. Thanks again for... More

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Hotel Summarization (Beta)

What travellers say

  • Great location(24)
  • China town(23)
  • Continental breakfast(16)
  • Friendly and helpful(10)
  • Little bourke(7)
  • Very good(7)
  • Room service(6)
  • Staff were friendly(6)
  • Reception staff(6)
  • Free internet(6)

Additional Information about The Crossley Hotel

Address: 51 Little Bourke St., Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Business Centre Free High-Speed Internet Restaurant Room Service
Hotel Style:
#32 Luxury Hotels in Melbourne
#37 Business Hotels in Melbourne
#39 Family Hotels in Melbourne
Price range (per night): 125 AUD - 285 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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Also Known As:
The Crossley Hotel Melbourne, Victoria

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The Crossley Hotel
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