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Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, South Australia 5000 Australia
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Traveller (474)
Room & Suite (233)
Dining (24)

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About

#56 of 69 hotels in Adelaide
Location
Cleanliness
Service
Value
Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and FREE Wi-Fi internet throughout. Hotel facilities also include 24-hour reception, parking and internet available
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Breakfast available
Car hire
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Paid private parking on-site
Wifi
Complimentary Instant Coffee
Complimentary tea
Taxi service
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Romanian
3,061Reviews16Q+A100Room tips

Reviews
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humanfoodbag wrote a review 15 Mar
Brisbane Region, Australia35 contributions2 helpful votes
I chose this hotel due to its close proximity to the Adelaide Convention Centre where my conference was held. The staff were very nice. Some people might find the room to be small and the decor to be outdated, however, I thought the room was fine. Some people could be bothered by the lack of windows. I was often at the conference so it didn’t bother me. Do note, in this area of Adelaide you can often hear planes flying overhead. All in all, it was a good overall.
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Date of stay: March 2024Trip type: Travelled solo
Room Tip: If you are planning to attend a conference at the Adelaide Convention Centre, you should book a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ChristineAnn_73 wrote a review 6 Mar
Melbourne, Australia16 contributions7 helpful votes
Yes it's an older hotel but the beds were comfortable and the room lovely and quiet, even on a Saturday night. Reception staff were pleasant and the location excellent. My only complaint is that the carpet in our room was not up to scratch and needed replacing.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Recommend upgrading from a standard to superior room so you can have a window to outside.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 1 week ago
Dear ChristineAnn_73, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Your remarks about the carpets have been referred to our management team for review and appropriate follow-up. Thank you for raising this concern with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KBofLB wrote a review Feb 2024
Littleborough, United Kingdom562 contributions192 helpful votes
Given its city centre location our room was well insulated against external noise. The room facilities were standard if a little tired looking, especially chipped and scuffed woodwork. The staff were very helpful. A basic continental breakfast was available at a very reasonable price.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 2 weeks ago
Dear KBofLB, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Honesty711 wrote a review Feb 2024
Greater Wellington, New Zealand46 contributions39 helpful votes
The hotel is in a good location, 5 minute walk to Rundle Mall, close to Adelaide Railway station, the tram stops (for the free CBD trams) and Adelaide Convention Centre. The staff are friendly and helpful. My issues were dealt with promptly. My room had a small window facing a wall so no view of anything. There wasn’t enough natural light in the room and hotel so it had a damp smell. The bathroom looks like it has been upgraded but the rest of the room and hotel does need an upgrade. The toilet is not well positioned and could be difficult for someone who is taller or bigger. My shower door did not shut completely. And paint was peeling in some parts of the bathroom. The used cups were not replaced each day. Some cups were chipped at the bottom which should be thrown out rather than left for customer use. The hallway to the rooms has pillars and thick carpet making it difficult to navigate the trolley cases. If you are not a fussy person then this hotel would suit. The hotel has the basics and is in a good location.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 3 weeks ago
Dear Honesty711, Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you found our hotel's location convenient and our staff friendly and helpful. We apologize for the issues you encountered during your stay. Your comments are important to us as we continually strive to improve our guest experience. We have noted your feedback regarding the room's lack of natural light, damp smell, and the need for upgrades. Rest assured, we are actively working to address these issues to enhance the comfort of our guests. Additionally, we apologize for the oversight with the cups and the inconvenience caused by the layout of our hallway. Your feedback regarding these matters has been shared with our team to ensure that necessary improvements are made. We appreciate your understanding and hope that you will consider staying with us again in the future. Please feel free to contact us directly if you would like to discuss your stay further or if there is anything else we can assist you with. Best Regards, Samuel Aloisi Front Office Team leader
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dseeney17 wrote a review Feb 2024
Sunrise Beach, Australia6 contributions1 helpful vote
I would not recommend this hotel at all, my hair dryer was stolen out of our occupied room, and when I contacted the front desk they said they had a dryer with a note on it in their stores that was taken out of our room when they brought it up and showed me it was not my hair dryer which I informed them, the sum-manager insisted it was mine and tried to talk my husband into accepting it, my hair dryer was nothing like the one the hotel uses so my question is why was it taken out anyway, I have contacted them a few times without any reply or explanation, I believe the cleaning staff have stolen mine and left the crapy one for me to claim, I have traveled to many many countries in the world but have never had anything happen like this before, sham it happened in Australia.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: DO NOT STAW THERE, THEY STEEL THINGS FROM YOUR ROOM
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 4 weeks ago
Dear dseeney17, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I understand our Front Office Manager, Todd has contacted you directly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AmitRatadia wrote a review Dec 2023
Singapore95 contributions85 helpful votes
The hotel is located right on the north terrace. Walking distance to most places of interest. The Adelaide train station is right across and so is the tram station. Adelaide Oval is a short distance walk. the Rundy mall is also at a walking distance. The hotel has a good parking facility. The staff is friendly and rooms very clean.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 8 Jan 2024
Dear AmitRatadia, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JaveJourneys wrote a review Dec 2023
Malang, Indonesia4 contributions12 helpful votes
Grosvenor Front Desk staff were kind and compassionate when my flight was cancelled and I made a quick booking to secure a bed for the night. In the end I was provided alternative accommodation, but Grosvenor staff then granted me a refund on the booking. This is great customer service and I appreciate it.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 13 Dec 2023
Dear JaveJourneys, We very much appreciate your comments regarding the Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. We do hope you got home safely and hope to welcome to the hotel in the near future. Sincerely, Courtney, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Donna D wrote a review Oct 2023
Adelaide, Australia174 contributions59 helpful votes
+1
No. No. No. hubby called the room the bat cave. The good points first. Fabulous happy helpful staff. All were amazing even after forgetting hubbys denture which they retrieved and called us about. Amelia on the desk was beautiful girl and very helpful. The room was terrible and this is no reflection on the staff. A square tired old box, no air con control. We sweltered until about 2am and then we froze. No complimentary water which was badly needed because the water in the room was terrible. We both threw our cups of tea down the sink. (Saw other couples bring in water in). Cupboard broke in bathroom and fell on hubbys leg, ouch. Cheap pillows and only one chair to sit on. No window or view, just a glass panel covered in contact hidden by old curtains. Maybe other rooms are better and we got a crap one because we booked thru a third party. We didn’t bother with breakfast after friends told us what was on offer. We were offered to join with ACCOR but if this is the standard, no thanks. Prob won’t go back unless it has a big refit.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 6 Dec 2023
Dear DonnaD455, Thank you for sharing your feedback about your recent stay at the Grosvenor Hotel Adelaide. We appreciate your detailed review, and I would like to extend my sincere apologies for the issues you encountered during your stay. While we're pleased to hear that you found our staff, especially Amelia, to be wonderful, we regret that you had several problems with your accommodation. It's disappointing to learn that your room did not have a window, and we understand how this can affect the overall comfort of your stay. We'll certainly look into improving this aspect of our rooms to ensure a more pleasant experience for our guests. The problems you encountered with the door under the bathroom cabinet, temperature control, and the availability of drinking water in the room are concerning, and I would like to assure you that we are addressing these issues to prevent their recurrence. Your feedback regarding our breakfast and the quality of food and beverages is valuable, and we'll use it to improve our offerings. I'm glad to hear that our front desk team, especially Amelia, was helpful during your stay, and I'll be sure to pass on your compliments to her. Your satisfaction is important to us, and we appreciate your constructive feedback. We hope you would consider staying with us again in the future to experience an improved stay. If you have any further comments or concerns, please feel free to share them with us. We value your input as it helps us enhance our services. Best regards, Charlie Front Office Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RichardHost wrote a review Oct 2023
169 contributions70 helpful votes
No. Low-end, tired hotel. If you want to save money - fine - it is clean and medium quality, but don’t use it for a business hotel. You can’t set air conditioning, no heating in bathroom. Included breakfast is cereal or toast using paper bowls and disposable everything - certainly not what I expected from a city hotel.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: If travelling for business, ask them book elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 13 Oct 2023
Dear RichardHost, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept my sincere apologies for the decline in the hotel’s standards. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment. Along with the de-branding we permanently closed our restaurant down indefinitely; this was not a decision made lightly. This means we no longer operate a food and beverage department where services like room service, lunch and dinner are not provided at our hotel anymore only a grab & go style continental breakfast. I am truly sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. We hope you will give us another opportunity to serve you better and restore your faith in our brand. Sincerely, Courtney, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Deb D wrote a review Oct 2023
Phuket Town, Thailand36 contributions29 helpful votes
Location is good. Easy walk to Rundle Mall and train station, galleries and museum. Staff were helpful with check in and leaving luggage a little before check in time. The room was spotless and surprisingly spacious. Happy overall with the accommodation.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Forgot to add, my window was opaque. Didn’t matter; I wasn’t there for the view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 3 Oct 2023
Dear 674debd, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the service provided by our teams here. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$136 - AU$200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor grosvenor hotel
LOCATION
AustraliaSouth AustraliaGreater AdelaideAdelaide
NUMBER OF ROOMS
181
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GROSVENOR HOTEL ADELAIDE (AU$137): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Grosvenor Hotel Adelaide
Which popular attractions are close to Grosvenor Hotel Adelaide?
Nearby attractions include Adventure Rooms Adelaide (0.5 km), Unique Opal Mine Pty Ltd (0.3 km), and The Rundle Mall Pigs (0.3 km).
What are some of the property amenities at Grosvenor Hotel Adelaide?
Some of the more popular amenities offered include free wifi, room service, and dry cleaning.
What food & drink options are available at Grosvenor Hotel Adelaide?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Grosvenor Hotel Adelaide?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Grosvenor Hotel Adelaide?
Conveniently located restaurants include Haigh's, Georges, and Peel Street.
Is Grosvenor Hotel Adelaide located near the city centre?
Yes, it is 0.8 km away from the centre of Adelaide.
Are any cleaning services offered at Grosvenor Hotel Adelaide?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Grosvenor Hotel Adelaide?
The staff speaks multiple languages, including English, Spanish, French, and Romanian.
Are there any historical sites close to Grosvenor Hotel Adelaide?
Many travellers enjoy visiting Adelaide Oval (0.6 km), Carrick Hill (7.1 km), and General Post Office (0.6 km).
Is Grosvenor Hotel Adelaide accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.