Surprisingly not many other choices in Townsville. Great location with the Ocean view rooms facing out to Magnetic Island, beautiful views.
The Deluxe rooms are worth the extra money, being much more comfortable and refurbished. The Bathrooms are very clean and well presented.
Room service choice is limited, but there are restaurants to choose from
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Took advantage one of the Smoking Hot Summer Deals offered at Jupiters Townsville on the weekend to celebrate my husband's birthday. It included overnight accommodation with a king bed, a hot buffet breakfast for two adults in Aqua Restaurant, two $5 Match n Play Casino Vouchers and a $50 Food and Beverage voucher which we spent in Spin Cafe. Great...
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Jupiters Hotel offered location and it certainly delivered that and magnificent views as well. While the property is not new it certainly was clean, well presented, and the front desk staff were very helpful. The buffet dinner represented great value for money - perhaps too great as it was very busy. The same area formed the breakfast dining venue and...
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Thank you for taking the time to share your thoughts on your recent visit to Jupiters Townsville.
We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us.
Again thankyou for taking the...
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I have been staying here for years and yes it did get very tired
The new executive rooms, however, are great, the service is good, the food (not Aqua) is good.
I received a welcome back gift of some crownies in an ice bucket and some chips which was a nice touch.
I am not sure if all rooms have...
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Thank you for choosing to stay with us at Jupiters Townsville again. It is great to see we are continuing to meet your expectations and that you are consistently enjoying all that we have to offer.
I loo forward to hearing from you after your next Jupiters experience.
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Great weekend break, room overlooking coral sea. Good choice of restaurant, casino if you want a sidebet. Walking distance to city. Ferry to tropical island.
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Thank you for your review of your recent Jupiters Townsville experience. We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us.
Again thankyou for taking the time to let us know and...
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The Hotel is in a nice location but I think they need to refurb the rooms, The cleanliness was of a high standard but the bathroom had that 90's feel about it. It would have been nice if they opened the bar out near the pool in the afternoon, or at least had a waiter there to take drink orders,...
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Thank you for your recent review, your feedback is very valid and we appreciate all of your suggestions. I can assure you I have forwarded your comments on to the relevant departments and department managers. with regards to your review of our rooms, we understand your frustrations with the outdated appeal, we are currently in the midst of renovation and...
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Not a very friendly greeting on arrival, felt like I was at the supermarket checkout. Superior room ok, disappointed with decor, and overall appearance. Lots of scuff marks on walls, definitely needs some TLC. Rooms not well soundproofed, noisy in corridor. However comfortable beds and pillows, and in a lovely part of town, walking distance to Strand (which is lovely)...
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Thank you for your review regarding your recent stay at Jupiters Townsville. I was disappointed to read your experience on check in and I can assure you I have forwarded this feedback to our Hotel Rooms Division Manager for his knowledge, I do apologise for this, as we pride ourselfs on our high level of customer service.
With regards to...
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This is a very depressing hotel. Yes there is a glorious view of the sea and there is a huge swimming pool. But my room looked as if it hadn't been refurbished for 25 years. There was a lot of brown and beige in the decor. The bathroom was particularly tired. I couldn't believe there were no fluffy white bath...
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Thank you for your recent feedback, we appreciate that you have taken the time and effort to complete a review regarding your recent Jupiters Townsville experience.
It is only through received feedback, constructive or otherwise from guests such as yourself that we can learn of areas where we can improve.
Please be assured we take your comments seriously and I...
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We stayed in an executive room for 4 days having booked 2 months previously. Our stay coincided with a concert and it was clear that management focused more on this event than its guests. I always stay at the best establishments, Jupiters Townsville fell well short of our expectations. Whilst being advised as we checked in that contact with us...
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Thank you for your review. We do sincerely apologise that you were not satisfied with your recent Jupiters Townsville experience. I have taken the opportunity to investigate this further. I have been advised by our Hotel Rooms Division Manager, that he has been, personally, in contact with you due to pervious feedback. It is pleasing to hear we have reached...
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Stayed here last night. We have stayed here quite a few times in the past couple of years (we live in Townsville) but I'm always just a little disappointed. We stayed in a Deluxe King room. The bed is quite uncomfortable and I awoke with a very sore back. The room was actually quite dirty, which is so disappointing for...
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Thank you for staying with us, and for taking the time to share your thoughts on your Jupiters Townsville experience.
We believe feedback is the most important way to identify where we are performing well and where we need to improve, as we want you to have a great experience every time you visit us.
It was disheartening to read...
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