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Jupiters Townsville Hotel & Casino

4.5 of 5
Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
Ranked #19 of 39 hotels in Townsville
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162 reviews from our community

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Traveller rating
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    67
    42
    13
    8
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melbourne
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

I have stayed at jupiters a few times now and each time it is really pretty good but this time all the staff were much friendlier than any other time I have stayed there. The Spin restaurant has improved a lot as well. The food and service is now very very good. The only complaint I have about Jupiters overall... More

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See 5 more reviews by imanaussie2 for Townsville
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW via mobile

We stayed here for a night and thought it was good. The room was clean and the bed was comfy..thats all we need. We enjoyed a meal in the restaraunt next to reception and of course lost a few dollars in the casino..but you get that. I also left my nighty in the room but nobody called to let me... More

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Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 13 May 2013

The Townsville Hotel & Casino is holding itself quite well even though the establishment is becoming quite old, when compared to other options in Townsville. The staff are friendly and willing to help. The meals in the Kobe restaurant are a bit disappointing and overpriced. The meals in the Aqua buffet are really poor. Apart from the fresh seafood the... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
20 May 2013

Dear Shanearn As you have mentioned Jupiters Townsville celebrates a long standing history across Townsville’s skyline. It is through feedback from guests, such as yourself, that we continue to identify the needs and desires of our guests and patrons to ensure that we are able to provide experiences exceeding their expectations. It is always disappointing to read that a guest... More

Mackay, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 12 May 2013

We were quickly put thru check in. Room was nice and clean. Dinner at Kobe restaurant was beautiful. And the breakfast buffet was yummy, with heaps of options for all tastes. The cafe in the casino part was cheap, but the meals were great. sign up free to casino rewards and you can get your meals in the casino cheaper.... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
14 May 2013

Dear Kasey G Thank you for your lovely review of Jupiters Townsville. As you can imagine, it is always a pleasure to receive such positive feedback from our valued guests. It is fabulous that you have enjoyed your stay with us, from check in to the comfort of your room. With three restaurants to choose from there is certainly something... More

1 review
1 of 5 stars Reviewed 10 May 2013 via mobile

After a function at the casino I found the security staff to be over zealous and overly physical in their application of entry policy. I would recommend that any traveller looking to enjoy a few drinks before entry to the casino enter them drink as I found the security staff to be overly physical and aggressive.

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
14 May 2013

Dear Scha79 I am disappointed to read that your recent visit to the Casino at Jupiters Townsville has not met with your expectations. It is regretful that your experience on this occasion has left you feeling dissatisfied with the professional conduct of members from our Safety & Security team. As we take all feedback seriously, I would like to extend... More

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Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 7 May 2013

We took one of the specials for the night, on a Friday night. My husband and out 14 year old son. Plenty of space in the room. Used the gym and had a lovely walk around town the next day. We did wait for a table in Kobe, but it was worth it. Just sat in the bar across the... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
14 May 2013

Dear MrsMackMooneePonds This sounds like the perfect weekend away! I am very pleased to read that your family has enjoyed the fantastic facilities that we offer at Jupiters; I do hope you had the opportunity to enjoy time in the sauna or a relaxing massage. We are certainly spoilt by our location with picturesque views to Magnetic Island and the... More

Peregian Beach
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 7 May 2013

All the rooms have been refurbished and are very nice and spacious. The pool area is good but very quiet and doesn't seem like they ever have much going on but if you want to hang out by the pool in the peace and quiet it's perfect. Front desk service is always very average and extremely slow. Doesn't matter how... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
14 May 2013

Dear Terri S At Jupiters Townsville we are very happy with the results of our recent refurbishments of our Deluxe and Executive accommodation level. We have received a lot of positive feedback similar to that of your own. Our pool area, surrounded by beautiful gardens, certainly offers the perfect place to relax, in or out of the pool. Beautiful views... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 27 April 2013

After reading some comments about the rooms I had some reservations, I was booked into the executive rooms, level 17, great room, very modern, great veiw, great value, looking forward to going back soon.

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See 5 more reviews by Steve B for Townsville
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
28 April 2013

Dear Steve B Thank you for taking the time to review Jupiters Townsville on Trip Advisor. It is very pleasing to read that your stay in our Executive accommodation has exceeded your expectations in every way. The views to either Magnetic Island or the Marina are certainly spectacular from the Executive levels. Thank you once again for your thoughtful comments... More

Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 21 April 2013

Travelled to Townsville for work and stayed he for 2 night over a week end, at reception we were met by a lovely young lass named Meagan who went out of her way to make us feel welcome and was very happy to have a chat and joke with us. I was surprised that the room was a fresh and... More

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See 7 more reviews by wizard60 for Townsville
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
22 April 2013

Dear Wizard60 It has been a pleasure reading your fantastic review of Jupiters Townsville on Trip Advisor. Thank you for taking the time to offer an insight into your stay with us on your recent business trip. It is rewarding to read your mention of Meagan’s exceptional service, be assured I have forwarded this to our management team for recognition... More

Perth
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 April 2013 via mobile

We stayed for a few nights at jupiters and found it to be quite comfortable. Only thing was room service finishes at 10pm so if you like a late night snack, don't stay here! It is also a bit of a walk into town. Was very clean and staff were great.

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review
15 April 2013

Dear Carly O Thank you for your recent review of Jupiters Townsville on Trip Advisor. With beautiful views to Magnetic Island and the Marina we are certainly spoilt by our surroundings. Although located a short distance from the CBD, we have close enjoyment of The Strand, Townsville’s iconic beachfront promenade, and are within walking distance to the ferry terminal accessing... More

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Additional Information about Jupiters Townsville Hotel & Casino

Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel
Jupiters Hotel Townsville
Jupiters Townsville
Jupiters Townsville Hotel & Casino
Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Phone Number:
Region: Australia > Queensland > Townsville
Amenities:
Beach Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Townsville
#9 Luxury Hotels in Townsville
Price range (per night): 141 AUD - 345 AUD
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
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Jupiters Townsville Hotel & Casino
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