Grand Hotel Townsville: See 70 Reviews and 46 Photos

Also Known As:: Grand Mercure Apartments Townsville Hotel Townsville; Grand Mercure Apartments Townsville Hotel; Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia

Phone Number:

Region: Australia > Queensland > Townsville

Amenities:

Bar/Lounge Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Business Hotels in Townsville

#1 Luxury Hotels in Townsville

#1 Family Hotels in Townsville

Price range (per night): 142 AUD - 212 AUD

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, HotelsClick, Orbitz and Priceline so you can book your Grand Hotel Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Stylishwoman

Contributor

14 reviews

Reviews in 9 cities

5 helpful votes

“Fantastic staff and five star service!”

Reviewed 17 May 2013 via mobile

Stayed here for work after reading very positive reviews on trip advisor. Upon arriving at my room I was surprised to find a very stained and soiled sitting chair as well as a large stain on the carpet.... Definitely not a good first impression! The manager quickly inspected the room and moved me to a lovely room next door with... More

Was this review helpful? Yes 1

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Hi Stylishwoman, My sincere appologies again for the initial impression and I trust that you are fine after the slip in the bathroom. Good customer service is what the hotel prides itself on and we really hope to welcome you back to the Grand Hotel Townsville next time you are here on business, and I assure you that your stay... More

Cole161

Brisbane, Australia

Senior Reviewer

6 reviews

5 hotel reviews

Reviews in 4 cities

2 helpful votes

“The grandHotel !!!”

Reviewed 16 May 2013

Stayed here for 3 nights for a bit of R&R in a 1 Bdr room . Upon check in all staff where very friendly & helpful & all requests where on the money . The room was a good size & a great bathroom loved the 2nd tv in the bedroom & kitchen & room had every thing you could... More

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See 2 more reviews by Cole161 for Townsville

Hi Cole161, I trust that you made the most of the 3 days R&R. Thank you for sharing your experience about the Grand Hotel Townsville with the Trip Advisor community. The staff at the hotel really do try to ensure that every guest has a great stay here with us, and it sounds like they did exactly that for you.... More

Lisa L

melbourne

Senior Contributor

36 reviews

19 hotel reviews

Reviews in 20 cities

27 helpful votes

“It's GRAND in Townsville”

Reviewed 11 May 2013

Stayed here for 4 nights during an emotional trip due to family emergency and I must say what GREAT staff and the Grand is lucky to have them. We stayed in a one bedroom apartment overlooking Palmer Street, unlike main streets in a big city there is no traffic noise to annoy you. Ellie helped me from start to finish... More

See 7 more reviews by Lisa L for Townsville

Hi Lisa, I hope that all has worked out fine for you and your family. Thank you for sharing your feedback regarding your stay with us at Grand Hotel Townsville. I am glad that the team were helpful and able to ensure that your stay was comfortable and hassle free. I certainly feel lucky having such a genuine and customer... More

Gar2828

Sydney, Australia

1 review

“FOUND IT GRAND AT THE GRAND”

Reviewed 20 April 2013

I stayed in a spacious and clean 2bdr room at Easter with my family. I found the check in staff very efficient and helpful. Roslyn even helped take the bags to the room as I was juggling the kids.She then returned with some Easter treats for the children. I mentioned to Roslyn that my elderly parents were coming to visit... More

Was this review helpful? Yes 2

Dear Gar2828 I am delighted that you enjoyed your stay with us and thank you for your comments about our staff and in particular Roslynne. The staff are always thrilled to receive such positive feedback and we are lucky to have such wonderful team and they are truly and asset to the hotel. We love our location on the restuarant... More

Stacey T

Yeppoon, Australia

1 helpful vote

“Fantastic Customer Service”

Clean, comfortable, modern, spacious rooms. Very impressed. Was amazed by the very high level of customer service from the moment we rang to book the hotel. We have not had customer service like this for a very long time. Couldn't rate the place high enough!! It is also central to a wide range of cafes and restaurants. Will definately be... More

Dear Stacey T Wow, what a head line!!! We pride ourselves on being the No 1 hotel on Trip Advisor for Townsville and we are pleased we lived up to our reputation. Our team is passionate about the presentation, cleanliness of our rooms and the customer service we provide. Being surrounded by a wide array of restaurants, owned by people... More

Eztay

15 reviews

Reviews in 7 cities

4 helpful votes

“Clean, modern spacious apartments”

Reviewed 18 April 2013

Traveled here on business, the room was fantastic, modern, spacious, very clean and nice air conditioning. The bathroom was also very modern and large with a great shower. The location is also fantastic right in the middle of all the restaurants.

Dear Eztay I am pleased the hotel catered for your needs and thank you for your review. The hotel has a great location set in and amongst some wonderful restaurants. You are really spoilt for choice when dining along Palmer Street. Our rooms have been designed with comfort and space in mind to ensure our guests have room to spread... More

StephP2

Melbourne, Australia

7 reviews

4 hotel reviews

Reviews in 3 cities

“Excellent stays both trips”

Reviewed 14 April 2013 via mobile

This is a great hotel with lovely clean, modern, fresh rooms. The only drawback is the lack of restaurant on site but being in the location it is in, there is plenty of choice. The staff are very helpful and cannot be faulted. Love the fact that there is free parking on site and as I've already said, the locations... More

See 3 more reviews by StephP2 for Townsville

Dear StephP2 Its wonderful to hear you enjoyed your stay with us on both occasions. Our team love to receive positive feedback about our property. I am pleased you found the rooms modern and fresh, our housekeeping team takes pride in the cleanliness and presentation of our rooms. As you have mentioned, we don't have a restaurant on site, however,... More

Liz915

33 reviews

14 hotel reviews

Reviews in 14 cities

13 helpful votes

“Great place to stay in a central location”

Reviewed 11 April 2013

Clean and spacious rooms. Very comfortable bed - had a great night's sleep. Friendly, helpful staff. Decent sized bathroom. Central to a range of restaurants, cafes and bars. Would definitely stay there again.

Dear Liz915 We love hearing from a senior contributor and were excited to be given such a positive review! Our Guest Experience team strive to be the best in the business and are always thrilled when we receive comments about friendly and helpful staff. Having comfortable beds makes such a difference to the hotel experience. Thank you for taking the... More

Brad290

Liverpool, Australia

Top Contributor

60 reviews

54 hotel reviews

Reviews in 41 cities

14 helpful votes

“Large Apartments located in "eat" street - great location”

Reviewed 9 April 2013

2nd stay here and was upgraded to 1 bedroom apartment - much bigger than studio room. The King bed was very comfortable. The ducted air worked great on a hot day. Work desk is a great set up. Sometimes WiFi is free, sometimes they charge - best to ask when booking. Full Kitchen in apartment is a bonus with a... More

See 2 more reviews by Brad290 for Townsville

Dear Brad290 I love your headline, "Eat Street", thats a new description for Palmer Street! It certainly is a fabulous spot, there is a restaurant to suit everyone's taste buds. The temperatures in Townsville do have a tendancy to be high, effective air conditioning is a must. We do run some wonderful specials throughout the year and sometimes these include... More

donnam25

Maroochydore, Australia

30 reviews

12 hotel reviews

Reviews in 16 cities

21 helpful votes

“Superb Service”

Stayed at the Grand Hotel Townsville for a business trip. We were on a research visit. For the moment we walked in to the reception we were greeted by the friendliest reception staff member I have ever met. She was formal and polite. We chatted about our reasons for our visit and she provided us freely with local information that... More

See 2 more reviews by donnam25 for Townsville

Dear Donnam25 Our motto is to create a hotel that our guests love, it is fantastic for us to receive such a favourable review from a senior contributor. I am glad that we lived up to our reputation, we certainly are fortunate to have friendly and helpful staff, they are a true asset to our business. Recognising special occasions is... More

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Grand Hotel Townsville

Grand Hotel Townsville

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