I have stayed before and found previous staff great but my experience was who cares NEXT! And fine there won't be a next time. I was offered valet parking when checking in but not told this was now the only option or go park on the st down the rd as no parking available anywhere near australis, I found out... More

We booked the secret deal on wotif and stayed for 4 nights over the long weekend. On the last day we had a service and my partners pyjama bottoms were missing.We would normally not bother however these were brand new & expensive european pyjamas.We reported these missing to reception that night and upon check out the next day we spoke... More

we have stayed here 4 times. The last time we were a little disappointed. The Australis is just away from the main beaches and shops but that isn't an issue. The rooms are certainly fine and clean. But we learned this time by accident (wasn't highlighted by the young lady checking us in) that parking now is valet and there... More

We stayed at the Australis Sovereign for a week as part of The Holiday Club and then for another 2 days in the hotel.From the moment I booked in (early) the staff were friendly and happy to be of service.The room,which was a 2 bedroom suite was comfortable and clean.Room service was quick and easy and the valet parking (included... More

When I booked this hotel for around $90 a night as a wotif.com mystery deal, I expected to be put into one of those run down old apartment blocks that are being demolished one by one in Surfers Paradise. Instead I found a spotlessly clean nice bright reception, a friendly welcome, nice public areas with a restaurant, and heaps of... More

I stayed at the Australis Sovereign while attending a conference held next door at the Marriott; my three night stay was uneventful. An older hotel, my room was large with a separated living/bedroom area and large balcony. Friendly staff even going so far as to procure an apple for my collegue and a good location make this hotel is very... More

After reading some previous reviews I was slightly apprehensive about our stay. The staff were very friendly and helpful. We had a one bedroom unit with fold out sofa sleeper in the lounge. We were in the North wing and faced west, which was away from the street noise and sheltered from the strong easterly wind. There are a lot... More

We stayed here for a week in february and we found it to be a nice little base for what we needed. The beds were so comfy and we loved our little balcony (partial sea view, obscured by a few other hotel block buildings.) The pool and jacuzzi were small, but adequate for the size of the hotel, they were... More

My family of 6 with three adults and three children age 8, 6 & 5 stayed for a week in a two bedroom apartment as part of holiday club membership. Location is close to the beach and a decent 10-15 minute walk to main city centre. It was also next to Paradise Resort which has an ice skating rink for... More