Some friends and I stayed here for a night; the service was terrible, the staff unfriendly and unhelpful. At the end of the stay they took our bond away from us because 'the carpets walls were dirty.' Do not waste your time with Mantra Sun City.
Hi brad2435785,
Thank you for your review of your recent stay with us. It is standard property procedure to hold a credit card pre authorisation or cash bond for all guests to cover any additional charges related to your stay. As advised to you the bond funds held by the property were to cover the extra cleaning and repairs required...
More
My boyfriend and I stayed at the Mantra Sun City for one night, on level 33 in a one bedroom ocean view apartment. Wow! The views were amazing and the apartment was large and very comfortable. We went in the pool and outdoor spa (nice and private) and had a go on the waterslides. Fun!
Food - we went to...
More
Hi madchen-chan,
Thank you so much for taking the time to write this review following your recent stay with us.
It sounds as though you got to make good use of nearly all of our facilities at the property. I do sincerley apologise for the misunderstanding regarding your breakfast inclusive rate.
I certainly look forward to welcoming you back again...
More
After spending a few funtastic nights at Sea World Resort with our family we decided to try the Mantra Sun City Resort. I had booked through wotif as they had the cheapest rate unfortunately though when we arrived at the hotel they couldn't find our booking. Then they told us that we only had 2 nights booked instead of three...
More
Hi JB90210,
Thank you for posting your review of your recent stay at Mantra Sun City.
Unfortunately, there was an issue with your booking through Wotif which are all electronically sent through to our internal system. Sometimes errors do occur with the input. I do sincerely apologise for the issue you had with your keys. Just in the last month...
More
Stayed for 4 nights over easter,got a great price for 2 bed ocean view apartment on 22nd floor. Had trouble with our fridge not working properly but once staff were notified they were more than helpfull in sorting out the problem. Pools were great as were all facilitys and all staff friendly and helpfull,no hesitation in recommending this property.
Hi David B,
Thank you so much for taking the time to write this review following your stay at our property.It sounds as though you got to make use of nearly all of our facilities at the property - this is highly encouraged.
I certainly look forward to welcoming you back again in the near future.
Sincerely,
Michael W Murtagh
More
We loved it here. The accommodation was perfect for our family of 5 with older teenage boys. We had a beautiful apartment with 3 bedrooms and 3 balconies. It was beautifully furnished and had everything we needed, dishwasher, washing machine, tumble dryer etc. The pool was great with slides and their was even and inside pool as well. Apartments in...
More
Dear Amanda P,
Thank you so much for your lovely review after your stay with us. I am pleased you made use of our facilities. I do hope we are able to welcome you and your family back again in the near future.
Sincerely,
Michael W Murtagh
More
This is a great family resort. I was disappointed that internet connection is paid per computer not for the room, this is a rip off, you should be able to use more than one computer with what you are asked to pay when other accom alternatives give you free access. One night was also fully booked so after driving around...
More
Dear Tanya W,
Thank you for posting your review of your recent stay with us at Mantra Sun City.
We have just this week upgraded our guest computer system and i trust that it will provide good service to all. I do sincerely apologise for the inconvenience in the car park. Unfortunately, of busy nights it can be a little...
More
We stayed here with 3 other families recently and once again had a wonderful time. A couple of the families who arrived early were able to check in straight away. Paid just over $1300 for a 2 bedroom apartment for a week with bfast inc for all 4 of us (kids aged 12 and 14 too) and late checkout -...
More
Stayed here for my 30th, it was awesome! the room was massive with fantastic views of surfers CBD and ocean. Staff were amazing. Facilities were great, had fun going down the waterslides with my mates. Wish I had booked a longer stay! Perfect distance from central surfers paradise! Will be back again soon!
I have stayed at this resort on and off for over the past 12 years. I have stayed in the hotel room, 1 bed apartment and 2 bed apartment. My stays previously have all been very pleasant. Sun City is in a great location. Its about a 10 minute walk to Cavill Ave, a 1 minute walk to the beach....
More
We stayed for five nights over Easter after landing a killer deal prior to Xmas. The two bedroom two bathroom apartment on the 23rd floor had sensational views out to sea, perfect for a few relaxing ones after the kids went to bed, and the included hot breakfasts made for a solid start to each day.
The pool and waterslides...
More
If you own or manage Mantra Sun City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
191 Reviews
167 Reviews
189 Reviews
