Sheraton Mirage Port Douglas Resort: See 975 Hotel Reviews and 360 Photos

Address: Port Douglas Road | PO Box 172, Port Douglas, Queensland 4877, Australia

Region: Australia > Queensland > Port Douglas

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#11 On the Beach Hotels in Port Douglas

#13 Romantic Hotels in Port Douglas

#18 Family Hotels in Port Douglas

#24 Luxury Hotels in Port Douglas

Price range (per night): 189 AUD - 720 AUD

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Beachfront Resort with guest rooms and private Villas on 4 mile beach, convenient to Great Barrier Reef & deep-sea fishing. ... more less

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Also Known As:: Sheraton Mirage Port Douglas Hotel Port Douglas; Sheraton Mirage Port Douglas Hotel; Sheraton Port Douglas; Port Douglas Sheraton; Sheraton Mirage Port Douglas Resort

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975 reviews from our community

See which rooms travellers prefer - 211 traveller tips

kdonBrisbane

Brisbane

Contributor

17 reviews

9 hotel reviews

Reviews in 11 cities

8 helpful votes

“Just checked in and a little disappointed...”

Reviewed 18 May 2013 NEW via mobile

We arrived this afternoon for 2 nights only to find our room is outdated and we didn't get the deal we thought were getting. We were told that our two welcome drinks vouchers were only for the jug of water near the reception desk with lemon slices in it - we were expecting a coffee or softdrink at least. The... More

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Dear kdonBrisbane Thank you for choosing the Sheraton Mirage Port Douglas and sorry to read that you are disappointed and also found the pools cold and pools being pretty much the same. Apologies here however. as your review remains anonymous it is difficult for us to discuss and rectify for you when we have no details only reading via online... More

Mijak

Perth,Western Australia

Senior Contributor

31 reviews

15 hotel reviews

Reviews in 21 cities

12 helpful votes

“Really Nice.”

Reviewed 16 May 2013 NEW

Once you accept that the Resort is actually a little dated in the room decor and is getting somewhat old and requiring a lick of paint here and there then you move on and quickly realise the positives way outscore any negatives.For instance our room was unbelievably spacious and comfortable. The lagoon style pool arrangement is very eye catching and... More

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Dear Mijak Greeting from Sheraton Mirage Port Douglas! Thank you very much for the kind feedback in terms of the location, room and services. We are looking at some upgrades to the Fitness Centre in the coming month and appreciate the comments. We look forward to your return and do reach out to us via the above email hotel link.... More

Kellie H

Brisbane, Queensland, Australia

2 reviews

“Fantastic pool...amazing food!”

Reviewed 15 May 2013 NEW

The outside venue is gorgeous. The buildings and rooms are a little outdated. The food is outstanding. The staff are friendly. We weren't particularly happy with the service on check-in. Admittedly we arrived at 2pm when check-in is at 3pm so we were fine to entertain ourselves for an hour. But when we returned at 3pm to be told our... More

Dear Kellie H Thank you for sharing your wonderful comments from your recent stay with us. While we are planning our transformation for the resort we are happy to hear that this did not negatively affect your stay at all. We were also very pleased to hear that you loved the pools, food and staff being friendly. I do apologise... More

AlaniaX

Edmonton, Canada

1 review

1 helpful vote

“Awesome resort atmosphere”

Reviewed 15 May 2013 NEW via mobile

I stayed here with my family in April 2013 and loved it. Staff were friendly, breakfast buffet was simply amazing. I expected croissants and cereal and got made to order omelettes, fresh fruits including passion fruit and more. The pools are lovely, the jacuzzi in the room is nice, and I appreciated the little shower sponge (loofah) that was included... More

Dear AlaniaX Thank you for staying with us recently and for taking time to share your experiences. We were delighted to hear how much you enjoyed our hotels exceptional location and spacious guest rooms. We are pleased you enjoyed all that the Sheraton has to offer and we look forward to welcoming you back again soon. Warm regards, Lachlan More

Costa K

Newcastle, Australia

“GREATEST POOL ON EARTH”

I've been reading some of the reviews bagging the old and musty smell, but eyes on the prize this has the greatest pool on earth and I have stayed in over 100 luxury resorts worldwide... Our 3 and especially 5 year old were in heaven! The action pool has to be experienced. We stayed in a golf villa which was... More

Dear Costa K Thank you for taking the time to review our hotel. It is so wonderful to hear that our facilities and team were able to make your stay with us more enjoyable! Our associates truly care for our guests and we love to see that shine through. There is nothing we love to hear more than our guests... More

HaloJen

Pittsburgh, Pennsylvania

43 reviews

4 hotel reviews

Reviews in 7 cities

10 helpful votes

“Major rehab needed!”

Reviewed 14 May 2013 NEW

Before ripping on this place, let me just say that the staff are great...SUPER friendly and helpful AND the omelets are great. But, this place is a blast from the past and is in need of major upgrades and renovations. Our room was so odd. Everything was old and smelled a little musty. We couldn't figure out the lights to... More

Dear HaloJen, Thank you for choosing the Sheraton Mirage for your trip to Port Douglas from Pittsburgh, Pennsylvania. We very much appreciate your kind comments on the breakfast omelettes and the service levels and note your feedback on the resort in general. As with previous reviews we are currently working on the resorts refurbishment plans for the future. HaloJen, once... More

Ian D

Brisbane, Australia

“Great if you want poor service and your belongings stolen from your room”

Reviewed 13 May 2013 NEW

My partner and I got married in Port Douglas in May, and used the Sheraton as our base for our 70 + guests. A number of things went missing from rooms, including my expensive watch. When I reported it, reception clearly didn't care, they didn't even bother to phone me back to tell me house keeping weren't able to fine... More

Dear Ian D, Congratulations on your wedding and certainly appreciate you choosing the Sheraton Mirage Port Douglas for your accommodation. All of us here at Sheraton Mirage Port Douglas were extremely concerned, disappointed and perplexed to read your post heading and content regarding your recent stay as well as your additional social media posts. It is imperative to clarity for... More

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T P

Melbourne, Australia

“Renovate OR Detonate?!?”

What can i say..... back in the 80's this would of been it and a bit! But so was my grandfathers car.... Walked into reception and just reminded me of an old country club in America, as i walked 2kms to the rooms it hit me.... THE SMELL of mould and old. The carpets and the stains they have on... More

Dear TP Thank you for choosing the Sheraton Mirage for your visit to the Port Douglas. Whilst we were all naturally disappointed to know you will not be returning, we appreciate your feedback, and the time you have taken to post on your experience. As your review remains anonymous I regret we cannot follow up with you directly. All the... More

RustyJan1966

“Best resort in Australia if rated value for money.”

5 acres of lagoon pools....for all kids of all ages including my son at 2.5yrs old. Friendless staff you could meet and even though Port Douglas is suffering from High Aust Dollar and lack of tourism. Heaps to do if not just to relax. Mirage can do with fresh paint and some new fittings but it still has awesome rooms... More

Dear RustyJan1966 Thank you for sharing your thoughts with us. It’s always a pleasure to hear our guests enjoyed their stay with us and appreciated our service and location. We love to hear that you would stay with us again! Regards Lachlan More

30tlc

Gold Coast

16 reviews

3 hotel reviews

Reviews in 13 cities

11 helpful votes

“Great location, peaceful but needs an overhaul.”

Reviewed 12 May 2013 NEW

The hotel is large & we stayed in May which was a very quiet month, suiting us fine as we loved the feeling that the hotel was all ours. Our room was on the second floor & had a damp musty smell and was quite dark, bathroom was clean but awkward with toilet squashed behind the door. Windows looked out... More

See 2 more reviews by 30tlc for Port Douglas

Dear 30tlc Thanks for choosing the Sheraton Mirage Port Douglas for your stay and pleased that you enjoyed the buffet breakfast, location and service was friendly and helpful. As you would have seen we experienced some wild winds and rain in early May which with the heavy rain washing the mulch onto paths and pools. This also resulted in some... More

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Sheraton Mirage Port Douglas Resort Hotel

Sheraton Mirage Port Douglas Resort

975 reviews from our community

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