If you think an authentic backpacker experience is to stay in a dodgy old hostel with questionable hygiene, BCC is the place for you! Redeeming features are free wifi, central location and friendly staff, but the rooms are unimpressive and noisy. Everything is worn out and nasty looking once you get past reception. With some renovations, a paint job and... More

Hostel has been taken over recently and new owners are really turning what used to be a great hostel into a complete dump. Room was filthy on check in and despite requesting it to be cleaned we never seen a cleaner the whole time we were there. Customer service was even worse. It's a major shame cause this used to... More

we stayed here for 2 wks perfect location,lovely bar,everything is a hand away,

I spent one week in 2008 in this hostel and I really felt like at home.The location is really really great!!! The room was really clean and staff helpfully and nice!!! Absolutely recommend this place...

The staff are friendly though lack hospitality experience from simple things like remembering a request for a room name change or fixing a toilet seat (the whole week we stayed one of the toilets in the womens was missing the seat). The hostel is not located in the best area and the rooms are really loud as you can hear... More

the location was excellent as it is only about 2 blocks from the town centre and lagoon. the staff are helpful and breakfast is filling but at night it would have been better to have ac rather than a rotating fan as it did not cool the room enough, especially since i had the bed beside the slit window!!

Customer service is the worst I have ever experienced. My partner and I booked together 1 month in advance and were put in separate buildings the hostel wasn't even full the owner just didn't want to mess up any more rooms. The room still had dirty laundry on the bed and the two spare beds weren't even cleaned in between... More

The hostel staff had a bad attitude from the beginning to the end. There were no fans in the toilet + shower area, so you were sweating before you got out of the shower. The rooms did not have any mirrors, hooks for clothes etc., which makes your life easier. And the rooms were not cleaned during the three nights... More

My friend and I didn't get into Cairns until 12:30am but we were told that we would be able to check in. The night staff was very helpful with explaining to us how were were supposed to get our key and a handwritten note was even left with it that told us exactly how to get to our room. We... More