Booked 3 nights from the U K & when we arrived Rosemary gave us an upgrade which meant we had lounge, bedroom & bathroom which were all well up to standard. As others have commented, this is a no frills hotel, just good clean basic accommodation at the right price. Also, as mentioned, you get Rosemary who is a real... More

I know there's been a lot written about stars concerning this hotel property. First and foremast is Rosemary and her staff. They make you feel welcome and a part of their family. When I asked Rosemary how long it would take to walk to the dock area to take our snorkeling tour, she offered to drive us. If Rosemary could... More

We only stayed two nights in Cairns, which probably wasn't enough, but this hotel was a perfect base. Nothing was too much trouble, the room was comfortable and well furnished, the facilities were all we needed. Rosemary, the manager, is a great asset with lots of useful advice and was only too happy to drive us to the station at... More

You couldn't ask for a friendlier welcome than at the Heritage, and we were even offered a lift down to the marina one morning. Rooms are perfectly fine and there is filtered water and 2 hours' free internet access (not wifi) available at Reception. Don't expect a view – this is within the city – but our room at least... More

Great hotel on a quite street, no sea view but only a short walk to the centre. Rooms where clean, comfortable and quiet and good value for money. Rosemary the manager is very nice and helpful and really goes the extra mile in terms of sorting out trip bookings, local knowledge and advice etc., I would happily stay here again... More

Just ask Rosemary! All the folks at the Heritage are great to deal with, and Rosemary, the Manager, is just first class. Picked us up from the station, helped us out with tours, useful advice - she just made our stay better. the hotel is in a good location, short walk from all the attractions. Everything is well looked after,... More

We enjoyed our stay at the Tropical Heritage. Our room was small, but had everything we needed. Alan was super helpful to us, when our excursion to Kuranda was cancelled, an hour before our pick up. He helped us get the train to Kuranda on our own, even driving us to the railway station! He suggested the Cock and Bull... More

For what it is and the pricing, this is an excellent value. The manager who runs the property is one of the most delightful and helpful people around. The hotel is pretty basic and the breakfast is really basic. However the price makes it all worthwhile. There is no reason for spending the money on a waterfront hotel - there's... More

As others have written, our experience at Tropical Heritage Hotel in Cairns was made all the better by Rosemary and her warm welcome and hospitality. She went above and beyond to make us feel welcome and even drove us to our dive boat on the morning of our Great Barrier Reef adventure. The hotel is very nice. The suites are... More