When I booked the Palm Royale I was just dreaming of the "2.5 acres of beautiful tropical gardens". It was like a small resort in town. Well, that is what the management tells you and how the pictures fool you. First of all the hotel is far away from everything in Cairns. True they have a free shuttle to bring... More

On arrival for a three night stay at the Palm Royale the first impression was that it looked extremely large but could look really nice if the exterior had a face lift. On arrival the reception was very helpful and after taking the lift to the 3rd floor I was very happy with the spacious room that awaited me. The... More

Our first room had a slumping bed, changed to second room that had an ineffective air-conditioner (got back very late and children had fallen asleep before we realised air-con wasn't working). Pool had wires and light-fittings sitting around (obviously the wires weren't live, but still looks very D class). Yay for elevator but BOO for no-airconditioning in it, given it... More

I stayed at the Palm Royale while in Cairns because I was looking for a budget hotel that also supplied free shuttles from the airport and downtown. This hotel supplied all and more. I didn't plan my activities before like I usually do because of the rain, but they were able to help me book tours and I was picked... More

We stayed two nights and then went up to Port Douglas for two nights. We were so pleased with Palm Royal Resort we booked in for another two nights when we returned to Cairns. The staff were wonderful (especially Ellen S, Assistant Manager) who made an extra effort to help my husband as he finds stairs difficult. Many thanks. This... More

RECEPTION: On arrival my husband found female receptionist abrupt and unfriendly. However, over the next 2 days we stayed, TOP marks to the gentleman on reception who was helpful & friendly in every way. Also Bus transfer driver. POSITIVES: A lift to 3rd Floor Unit 50 which was clean & nicely furnished Grecian style with excellent silent air-conditioning; adequate lighting,... More

Although the rooms were clean I would not stay there again. It is to far out of town and by the looks of the property when something breaks it doens't get repaired. We opened our balcony door to let some fresh air in and all we got is cigarette smoke from the room next to us. More

The room was spacious, but aged. The hotel is far from the center, I used their shuttle service, and had no problems. The staff was very helpful. The breakfast buffet was not very good. More

First up, be warned: If you need to be in the middle of Cairns, then this is probably not the place for you. If, on the other hand, you are flexible and can be a bit more relaxed, if you are happy to take shuttles and like to venture out on public transport, then this place is not only ideal,... More