We arrived in the morning and requested a room earlier than normal check in time, front desk staff were polite and helpful and organised a room within the hour for us. We stayed in a deluxe garden view room, that was very clean and spacious but had a small bathroom in comparison. The beds are great, very roomy and comfortable,...
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Dear Guest
Thank you for taking the time to share you experiences with us.
I was pleased to read that our front desk team were accommodating with your early arrival and that you found your room spacious and clean.
Although we are in a quieter part of the city, our area is experiencing growth like no other in Brisbane. We...
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We spent three very pleasant nights at the Royal. Reception was welcoming and helpful, the room was spacious and light, with floor to ceiling windows, and the bathroom had a powerful shower (and bath), though the shower temperature needed a delicate touch. As good as the room, though, was having both the CBD and the Botanic Gardens on the doorstep....
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I recently stayed here on a business trip. I attempted to check in at 9am however as I was so early my room was not ready. The front desk stored my luggage and I went to meetings for the day. On return I was instantly recognised, my bags were given to me and I was shown to my room. All...
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Dear Guest
Thank you for taking the time to share your feedback with us.
I am so pleased to read that you found our teams exceptional and enjoyed our new rooms. I will enjoy sharing this feedback with them.
We will all look forward to welcoming you back in the future.
Kind Regards,
Nick
Rooms Division Manager
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My hubby and I stayed here for my birthday. Very convenient location for Southbank and the city.Rooms very clean and the beds and pillows very comfy, pillows the best I have ever laid upon ( yes I like to purchase some). Staff very polite and helpful. Had a free upgrade to a garden view.Which was nice as the city view...
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Dear Guest,
Thank for you sharing your experiences with us.
I will be sure to thank our housekeeping team on your behalf – they all work so hard to ensure our hotel is absolutely sparkling!
I do apologise for the tea – I have spoken with our Food and Beverage Manager about your comments and we have decided to review...
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I am intrigued to read the 'not happy' review as our experience of the Royal was the antithesis. The staff (and I mean all the staff we encountered - from the front desk to the kitchen) were charming, helpful and efficient. In fact I have never experienced staff that appear to be so genuinely helpful and courteous - even when...
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Dear Guest,
Thank you for taking the time to provide your review.
All the teams that comprise Royal on the Park work so hard to ensure we will up to our mission of “where service comes first. I am truly grateful for the time you have taken to provide me with some genuine thanks and feedback to pass onto them....
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I have stayed in this hotel for some years now and recommended to colleagues over the bigger hotels, but my last two trips have resulted in me moving to others. The service and standards are on the decline here. I drove into reception in my sons ute after booking a secure carpark. They watched me unload my luggage, and couldn't...
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Dear Guest,
Thank you for providing your feedback – as a regular guest of ours your views are very important to us.
Your comments regarding the arrival experience are both very concerning and disappointing. As you can see from our other reviews on TripAdvisor it is our team and the service they provide that has contributed to our successes to...
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This hotel whilst not right in the center of the city it is around three blocks away. The real bonus is that it is right opposite the botanic gardens and the Brisbane river, a great place to walk.
The rooms have been renovated and are clean and a good size, you can have a view over the city or the...
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Dear Guest
As you mention our location is perfect, being only three blocks away from the city center allows us to be just far enough out to avoid all the hassles of city street access and associated noise, but close enough so that we are walking distance from all the Brisbane has to offer.
Thank you again for your time...
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We stayed here for 3 nights after our visit to Northern Queensland and Fiji. We were very pleased that we picked this Hotel. Its location is perfect to explore Brisbane without a car.
A walk across the street and you are in the botanical gardens. If you are up to a longer stroll, you can walk through the gardens and...
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Dear Guest,
Thank you for taking the time to share your experiences with other travelers.
I was so pleased to read that you found our Front Office & restaurant staff welcoming, professional and helpful – our team is the backbone of the hotel and they certainly live up to our Mission Statement of “Where Service Comes First”.
I note with...
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Thoroughly recommend the Royal on the Park. Have been staying there regularly for the past 10 years. The recent refurbishment has added something special yet the 5 star service from the staff remains. We usually arrive early and nothing is too much trouble for the staff. Very convenient location, lovely clean rooms with daily room service, great cocktail bar and...
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Dear Rod & Sharon,
Thank you for taking the time to provide us with your feedback.
As a dedicated return guest of the hotel, you opinion is crucial to us. I am pleased see that you believe our staff are still the stars of the hotel, and that our ongoing refurbishments are merely to complement our teams excellent attitude towards...
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Located just across the Botanic Garden on Alice Street, it is situated at the quieter part of the city center, but still only 10 minutes walk to Queen Street where all the action was (i.e. shopping malls, tourist information center where you can book tours, restaurants, etc.). To get to Queen Street, walk along Albert Street where they were a...
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