a place where nothing has been renovated for the last 20 years or so; how on earth can Best Western lend it's name to such a property? We stayed there from 13th to 14th Dec 2011. Expensive and incredibly basic. A few meters up the road is the Quality Inn Airport Heritage - heavenly in comparison!
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Hello and thank you for choosing to stay with us recently, and thank you for sharing your comments. It is ashame you were not happy during your stay. Upon check-in we are more than happy to show you alternative rooms if we have other rooms available so you are able to choose your preference. The 3.5 star rating is a...
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We had two last minute rooms booked by an agent, , one single overnight due to missing a connecting flight in Brisbane. We paid about AUD$170 for one twin share total including taxes. I think the base price was $139 but then we had to pay an extra $15 for the second person and the taxes. As others have said,...
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Thank you for your review and we are pleased you enjoyed dining at our onsite licensed restaurant here at the Hacienda Motel.
We have a variety of rates to accommodate our guests budgets and needs such as flexible rates and last minute.
If we can be of assistance, please let us know.
Many thanks and kind regards.
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We stayed here with our 3 children and it was a great budget friendly place. It may not be up to some people's standards, but if you're looking to save a buck plus have enough room for the family to move around, then you should stay here. I had extreme trouble finding a hotel that would accomodate all 5 of...
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Hello and thank you for choosing to stay with us recently and we are very pleased to hear your positive comments. We certainly acknowledge our wireless internet has some weaker spots and we are in the process of replacing our system with greatly improved hardware to provide a much stronger signal throughout all our rooms. Our mission and aim is...
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We found ourselves on our own in Brisbane for a week after our host died suddenly. We booked a room at the Airport Inn Brisbane and just couldn't stay there --- that's another review. But next door is the BW Airport Hacienda. We went there and they took us in for the week. The room is neat, clean & comfortable....
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Hello and thank you for your lovely review! We are very pleased your stay with us was enjoyable. All the best and kindest regards
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As new emigrants from the UK to Australia and our first trip to Brisbane we decided on this hotel as it was close to the airport which was handy after such a long flight and arriving in a new city for the first time. We also saw the name, Best Western, a name WE THOUGHT was synonymous with quality accommodation...
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Dear Guest, Thank you for your comments. Our housekeeping department and myself ensure all guest's comments are addressed to ensure all our motel rooms are kept to the highest standard of cleanliness. We are overwhelmingly disappointed your stay with us was so unsatisfactory. We trust your new life in Australia is a positive and prosperous one. Kind regards
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Booked a room for one night as we had a very early morning flight and wished to be close to the airport. Had read lots of the Tripadvisor reviews but figured that Hacienda had become a sort of batting target and couldn't possibly be as bad as all that, particularly given what it charges... It also seemed as if management...
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Hello and thank you for choosing to stay with us recently. We are sorry our ground floor unit was not suitable for you. They are heavily requested by many regular guests preferring ground floor access. These 6 rooms have windows only where the first and second floor units all have balconies. Our ground floor units are also designed for wheelchair...
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I stayed in the Hacienda on 16/4/2011.. Kids had a game of tennis, and we had a sauna both in the night, and the morning.. The staff were very friendly and helpful. This was a budget hotel, but very clean, and roomy. I was able to leave my car in the carpark for the duration of the cruise... DON'T EAT...
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Good Morning and thank you for your review and comments regarding your recent stay with us. Firstly, thank you for choosing the Airport Hacienda Best Western Motel for your Brisbane accommodation and I am pleased to hear you enjoyed your room and our facilities. It is unfortunate our Restaurant did not achieve the same level of satisfaction. As discussed with...
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I stayed at this establishment on March 17. I paid $143 for the room. I chose this place as it advertised close to airport, had a restaurant and parking. I also chose it as it was a Best Western AND I believed they had a certain standard.
I was horrified when i arrived and it was located in what appeared...
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Hello and thank you for sharing your comments regarding your recent stay with us at the Airport Hacienda Best Western Motel. The Best Western brand is the largest hotel family worldwide with a variety of 3 different categories - Best Western; Best Western Plus; and Best Western Premier. Our accommodation is a 3.5 AAA star Best Western Motel. Please always...
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Booked this hotel over the internet as a one night stop over between flights. I think I might have rather slept in the airport! We checked in and moved to room 8 on the first floor. I had booked a queen room, but got a multiple bed room. The air con wasn't working, the fan in the toilet was broken,...
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Thank you for choosing to stay with us recently and thank you for your comments. All these areas of maintenance have been inspected and attended to as we are very keen to always offer fully operational accommodation as all times. I understand it is disappointing to rest calmly when your accommodation is not to your satisfaction, especially when travelling for...
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I stayed at this motel after a work colleague booked it for me online. I travel all over the world regularly and I was horrified that a motel like this should be located near the airport, where visitors to Australia might be led to believe that this is what is on offer to them. I paid Aud$143 to stay here...
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Hello and thank you for posting your comments. I find it very disappointing you did not enjoy your recent stay. My only query is our premise building is of very thick concrete though out including all adjoining guest room walls. This provides very private space for each guest room. So perhaps you have mistaken your stay with another motel in...
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