Arriving at the hotel late at night didnt really do it justice for the views that were available. We were given a room on 51st floor with 2 bedrooms but only one bathroom which was a little inconvienient. The receptionists were generally very helpful with the exception of a couple of them, however this was fine. The hotel is very...
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A good choice for business stays. I paid around $180 per night and my room had everything that I needed from it.
Lots of room and all appliances seemed quite new and well looked after.
Gym could be a little bigger, but fine if you want to do a work out.
Overall a great stay - much better than two...
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We very much appreciate your review of Oaks Aurora, and are delighted to read that you enjoyed your business stay with us. Oaks Hotels & Resorts looks forward to seeing you again soon.
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We stayed here one night to attend a black tie wedding at the Cathedral & Customs House. What an absolute disgrace, how dare they take $213 of my hard earned money and present us with this pigsty. On entering Room 181 firstly the odour of cooked grease & hundreds of marks on the paint where the walls had been obviously...
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We appreciate your feedback on Oaks Aurora, however, are very disappointed to read of your experience. We apologise that you found your room in an unsatisfactory condition and encourage you to contact our Customer Feedback Representative on customerservice@theoaksgroup.com.au if you haven’t already. We would sincerely like to discuss this further.
Your comments have been forwarded through to the Hotel Manager,...
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Because this is a mixture of residential & rented apartments it just doesn't work as a hotel.
Security is brilliant but a pain.
Parking is hard work
The lifts are a disaster.
Checkout is 10.00 am, 10.00am !! haven't the Oaks management heard the term hospitality industry
No wifi
Air con had a mind of its own
The carpets in...
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Thank you for taking the time to comment on your recent stay at Oaks Aurora. It is disappointing to read that you were dissatisfied with your time with us. We apologise for this and your review has been forwarded through to the Hotel Manager for serious consideration.
We do hope that you will stay with Oaks Hotels again in the...
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It is disappointing that this place has so many problems as it has such great potential, but not to be
My stay consisted of a total of 6 nights, four in a two bedroom apartment with a friend of mine and 2 in a one bedroom after he left. The first big problem with this building is the elevators (I...
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We appreciate your feedback in regards to your stay with Oaks Aurora. However, it is very disappointing to read that you left feeling dissatisfied.
Our Customer Feedback Manager would sincerely like to discuss your concerns further. Please contact customerservice@theoaksgroup.com.au at your convenience. Pleased be advised that your review has also been forwarded to the necessary departments for investigation.
We do...
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By and large this place does the job and I regularly use it for business stays since it is near to the CBD and all the riverside restaurants. There is a reasonable amount of room and having the sitting area and kitchen as well as the bedroom space makes a big difference for longer stays. However there were signs that...
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Many thanks for your review of Oaks Aurora. It is great to read that you are a repeat customer.
Your comments have been passed onto the Hotel Manager for serious condition. Oaks Hotels & Resorts look forwarded to welcoming you back again soon.
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The views from this place are very nice. We had an apartment that looked out over the Brisbane River and Story Bridge. However...we were not 100% impressed with the hotel, mostly due to minor issues.
Someone said there was heaps of parking in a review, however we found the opposite. You have to drive from level to level searching for...
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Thank you for your review of Oaks Aurora. We are disappointed to read that your stay did not meet your expectations.
Your comments have been forwarded through to the Hotel Manager and Housekeeping Departments for further investigation.
We do hope that you will consider staying with Oaks Hotels & Resorts again in the future.
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This is a real quality apartment with superb views and very good location but the entry and car parking let the entire place down. The Car park is not on Queen Street but round the back of the hotel however, there is nothing to explain this when you book. There is no legal street parking and a confusing visitor parking...
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Thank you for your review of Oaks Aurora. We are disappointed hear that your parking issues left you feeling dissatisfied. Please accept our apologies. We are currently working on an information sheet to assist guests with this in the future.
We do hope that you will visit an Oaks Hotels & Resorts property again soon to allow us to demonstrate...
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Fabulous inner city location near Eagle St Pier and Queen St Mall. Very friendly and helpful staff, heaps of parking, beautiful new room overlooking the Storey Bridge with a fabulous entertaining size balcony.
Pool facilities are fantastic with great sun coverage through the middle of the day. Gym was a little small but had everything.
I have earmarked this hotel...
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I stayed in a 2 bedroom apartment with my family for 2 nights over the weekend. When we first arrived the car parking, as well as the entry into the hotel was very confusing as you need to scan something to get through the doors or call reception to let you, except the phone didn't work so we just waited...
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Thank you for taking the time to comment on your recent experience at Oaks Aurora. It is wonderful to know that we were able to play a part in making your weekend an enjoyable one and I shall pass your feedback on to the staff.
Please accept our apologies in regards to your bathmat. As mentioned, we have taken action...
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