Simply outstanding, a true 5 star experience. From the moment I pulled in to valet parking, every service interaction was faultless. Staff always offered a genuine greeting and a smile. The rooms are divine, well appointed with a fantastic view of the Opera House from the large balcony. I've stayed at many of the top hotels in Sydney and the... More

We had a shocking nights sleep, thanks to someone thinking their 3am noise levels were more important than everyone's sleep. The full room rate was refunded (some small consolation) for our planned wedding anniversary stay. Clearly management has some questions to answer about went wrong last night, but we won't be returning. Lounge and bar service were too slow, lots... More

Fantastic location, unbeatable views and a nice (if slightly unexciting) refit. It really is lovely to sit on the balcony looking out over Sydney harbour and the ferries chugging in and out of circular quay. However, beware the flashing light smoke alarm when you turn out the light and close the curtains. It's quite bright and flashes every 6 seconds... More

I'd like to start by saying that I've read some of the negative reviews here that pre-date the beautiful and very expensive re-fit: So I think it fair to say that the reset button must be pressed and a line drawn under that point.        We stayed here in a gorgeous suite (very high 'wow factor' on being... More

We were going on the first leg of a re-positioning cruise from Sydney to Hawaii. Since the passenger terminal is literally 500 steps away, we thought it would be a good place to stay. On top of that, we had a credit card deal that gave us two free nights. We got to the Sydney airport after that long flight... More

On arrival the staff were so efficent. Check in was about 1min and before you knew it we were in our room taking in the view and relaxing. You pay for the view and you cannot fault anything there. Hope we get to stay there again one day. More

We stayed here after the revamp of the hotel in a Opera Suite room. Nice decor, 75m2 or so with a nice tree in front of the 2 balconies offering some privacy. Service polite at the front desk, room service, cleaning service. They have obviously put some effort into having the service as top notch as the rooms. It is... More

The location is unsurpassed. The facility has been upgraded to world class standards. The property and the staff are excellent. The "Living Room" was noisy but the food was excellent. The staff would do anything for you to make your stay comfortable and memorable. More

Cannot fault this hotel. Awesome. One of the best in Australia. I am glad work is paying though. More