The room was approx 3m wide in total. By the time a Queen bed was in this didn't leave much passageway between the bed and the the desk/cupboards on the opposite wall. The bathroom was also 3m long - and I'd say less than 1m wide. There was a single bed in the room too, just to add to the...
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We refer to your review. Yes - our standard rooms are not large and in some we have introduced a single bed for those who are budget conscious. We also have standard rooms with a Queen bed and a sofa, and over-sized, immaculately renovated, executive rooms, suites and business rooms. We are not sure if the property was full on...
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Nice motel, out of the main area so quiet.. Good location, Good restaurant suprisingly for dinner.
Well appointed rooms and great parking. Nice breakfast and music. Nice change.
Must be having reception problems. Beware of Kay. Would stay again.
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Thank you for taking the time to write your review, which is largely positive. We do not have a Kay at reception, nor do you give us any details of the substance of your problem with the front desk. So it is not possible to respond to your complaint. We take all complaints seriously and invite you to call our...
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Tall Trees is in Ainslie, a quiet northern suburb of Canberra and about 10-15 mins from the main part of town. It's a good location and the facilities are first rate. Reception staff are smiling and helpful. Rooms are clean, modern and well maintained. There is cable Internet but no WiFi except the office which is a nuisance for iPad...
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Thank you so much for taking the time to write your glowing review. We look forward to welcoming you back soon and you will be pleased to know that by Tuesday, 17th April, free WiFi will be available to all guests. Jimojo, a most repuratable WiFi installer, is currently installing modems throughout the property. Thank you again and warm wishes...
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Most definately a favourite of mine, mainly because the staff go out of their way to make you feel at home and at the same time be super professional in the way they run the motel, since 90% of us are business travellers.. Special mention to Amanda and Chantelle..Ps Pat you do a great job keeping the show together.... thanks..
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Thank you so much for your glowing review. Pat, and her team, work hard at maintaining an extraordinary level of service and professionalism, and your positive feedback is sincerely appreciated. We look forward to welcoming you back "home" again in the very near future. Warm regards - Operations Director
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The room was average, paid extra for the four star but felt it was only a three plus rating. Overall the room was a bit tired. I was there for two nights with no vehicle and did not like the isolation.
If you had your own vehicle it would be much better. I needed to rely on work mates to...
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We refer to you review. We do not understand the comment that the room was "a bit tired". All 79 rooms have been newly renovated and we believe that we offer an exceptional standard of accommodation at a very competetive price. Our property is no more than 10 minutes, yes by car, from most attractions and facilities in Canberra. We...
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We spent 2 nights at Tall Trees Motel and it was really great. The service from the manager down was exceptional. The room was large and recently renovated.
We couldn't fault anything and it was great value at the price we paid.
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Thank you for your generous comments. We appreciate the positive feedback and look forward to welcoming you back again soon. Thank you for taking the time to write your review. Warm regards - Operations Director
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I've stayed at a couple of hotels/motels (over 30) this year and was have been pleasantly surprised at what value can be gained from staying in a 4 star rated room. Well, not at the Tall Trees Best Western in Backwater Ainslie, ACT............
The positives - plenty of parking, a/c, clean room, cold water in the fridge.
Not so positives...
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We refer to your review. We note that you and your wife, and your 3 children, elected to stay in ONE family room. We have now resolved that we will not accommodate more than 4 guests in a family room.
You complain about the ordinary food, Our records show that you did not dine with us. You did not even...
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We enjoyed the Ainslie location of the motel in a residential area. Our email request for directions via public transport was ignored. There is a close by bus stop. The extractor fan in the bathroom is very weak and there was no through draft and ventilation of the room was inadequate. We suggest the owners visit the Continent to find...
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Thank you for your review. Our property is not self-rated. All 79 rooms have been recently renovated, and we have a AAA 4 star rating.
You mention that you enjoyed the location but that your email request for directions via public transport was ignored. Our General Manager has gone back through her emails and cannot find your email address, so...
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Having stayed in my share of Motels in Canberra (business as well as pleasure) it is a breath of fresh air knowing that I have now found Tall Trees Best Western. The reception staff Can Not be beaten they are always helpful and friendly nothing is ever too much trouble for them it's nice to know that when I check...
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Thank you so much for your sparkling review of our property. Our team works extremely hard to ensure that Tall Trees feels like home away from home, and your positive feedback is most gratifying. Thank you for taking the time to write your review, and we look forward to welcoming you back again and again. Wishing you all the best...
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Having tried many of the tired motels in Canberra it was a great pleasure to "discover" Tall Trees Best Western. Staff are helpful & friendly, rooms are spotless, dining room staff are as for front office staff, helpful & friendly. Space to do the office work in the room and a balcony that "works".
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We much appreciate you taking the time to write a review. We are pleased that you enjoyed the spaciousness of our executive and business rooms. Those rooms are of a particularly generous size by any standards. We look forward to welcoming you back soon and assure you that we will make every effort to ensure that your stay will be...
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