First trip with our toddler and it was wonderful. Beautiful beach not rocky like other places in the Riviera Maya, a bit of seaweed even if they try very hard to keep the beach clean. We upgraded to the honeymoon suite in the new section to have more room and that was great. Restaurants were all delicious and well equipped... More

Hotel is lovely but make sure you stay in the new part old side is dated. Did not anticipate the amount of young children at this resort. Dissappointed with dress code in restaurants at night. Even though there is one you can pretty much get away with what ever you like. screaming kids throwing themselves on the floor at 9:00... More

I can't say enough about how much I love this place. It is not just the great food, the new rooms, the service, the atmosphere but a great combination of everything that leaves you feeling like you really had a vacation to remember. The children are made to feel like special guests here too and they enjoy every minute of... More

To any one who wants a to plan a trip to Cancun: THIS IS THE BEST PLACE if you are with your family. I can't ask for more from personnel attitude and politeness to the perfect facilities to the top restaurants to the nice beach with gazeebos to the perfect kids club (day care) to the clean and spotless rooms... More

This is a review, which for my time and effort, includes the things I liked, didn't like, and need improvement. I had a great vacation - which I always do - but for those people who are offended by criticism, you may want to skip this. Background - our family started going to AI's with my son. Previous to that... More

We recently had our wedding here, and what an amazing setting. The resort is small in comparison to others, but a beautiful place. The staff are friendly and accommodating overall. We had a couple of hiccups, but we were satisfied overall. Weather: Some have posted it is extremely windy in March. Yes, it is windy, but I kind of liked... More

Just returned from a week at Azul beach with my husband, three year old and three month old. We had an amazing time. Pros: great white sand beach, wonderful staff, great food, small resort so easy to get around everywhere and also stroller and wheelchair friendly. We had a family suite which was perfect - very large, king size bed... More

Thought we were getting a suite. Got a standard room which in thomas cook brochure states they are for sole use only. Both me and hubby dissappointed. Paid alot as it was my 40th. Apart from that great view of pool bar and sea. Some noise from evening entertainment but managable. Amazing food, good service. No gym or spa as... More

Just returned from Azul Beach on 30 March. Initially after booking we were concerned about the children centered reviews we were reading as it was just my wife and I traveling, leaving our kids at home. I must say now that I would be reluctant to return to Cuba or the Dominican Republic after experiencing the level of service and... More