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Swan Valley Oasis Resort

10250 West Swan Road, Henley Brook, Western Australia 6055, Australia
Hotel amenities
Swan Valley Oasis Resort
Ranked #1 of 1 hotels in Henley Brook
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43 reviews from our community

    Trip type
Traveller rating
    7
    7
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    13
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 8 May 2013

Booked on line and chose a deluxe suite as was looking for something nice for our overnight stay and didn't want just a standard type room. Arrived at the property at 4.30 pm and it was raining. The Reception was not open but a note on the door said to pick up the phone on the wall and someone would... More

Was this review helpful? Yes 1
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
21 May 2013

Thank you for taking the time to give us your feedback. It is always disappointing when we are unable to meet customer expectations. One of the disadvantages of booking on line is that there is no conversation and the reservation robot selects the first available room from the parameters given. All hotels have rooms that are better than others. I... More

Toodyay, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 March 2013

My husband and I stayed at The Oasis for one night for our anniversary and were very impressed by the friendly and very helpful staff. The room was comfortable and spotless and although quite small all the little comfort extras were in place. We had a swim in the pool and then had dinner at the restaurant where the meal... More

Was this review helpful? Yes
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
24 March 2013

Thank you so much for taking the time to tell us about your stay. We really appreciate your comments and the staff are delighted to receive this feedback. We look forward to welcoming you again to the Swan Valley Oasis Resort. More

Brisbane
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 25 February 2013

I was booked into a suite at $295 per night and was placed into a hotel room instead. My stay was a business trip and I found the lighting and lack of desk very annoying. The resort web page stated I was entitled to a "free" breakfast but no mention of this was made at check-in and in fact I... More

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Thor H, Owner at Swan Valley Oasis Resort, responded to this review
24 March 2013

We are aware of this complaint and tried to explain to the customer that her company had only booked her a spa room, not a spa suite. Our records are complete and we can track any changes to a booking. It was a spa room from day 1. At the time of the booking we were offering a complimentary continental... More

Travellers are raving about these Henley Brook hotels

1 review
4 of 5 stars Reviewed 15 January 2013 via mobile

How nice to find a place where people are real. I can't express my thanks enough for all the assistance I received from the staff. It topped off a wonderful stay in a clean, comfy room. I also had lunch here. Serves were generous and quality was good. My steak was superb. Recommend this for honest food at good prices.... More

Was this review helpful? Yes
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
24 March 2013

Thank you for taking the time to give us your feedback. Our staff really appreciate the acknowledgement of their hard work. We look forward to welcoming you back to the Swan Valley Oasis Resort. More

Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 December 2012

Possibly the worst breakfast we have ever been served! For starters, the prices are ridiculous. $21 for 2 small poached eggs, 'spam' tasting ham & soggy white toast, and $7.50 for a large coffee! Our bill came to $60 & we couldn't even drink the coffee as they tasted so bad, like weak instant coffee! We definitely won't be back... More

Was this review helpful? Yes 1
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
15 January 2013

Thank you for taking the time to give us your feedback. We are always disappointed when a customer leaves unhappy. We are sorry you did not enjoy your breakfast. We only wish you had said something at the time so that we could have fixed the problem. Please contact us to discuss your concerns and allow us to work out... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 30 November 2012 via mobile

Small room, no desk, no spare power plug (i had to recharge my laptop in the bathroom). Only one dim light in room -- struggled to see things at night or when the curtains are closed. Stayed 3 nights. Away for work during the day. Came back to room after 5, room still not tidied, then housekeepers came just when... More

Was this review helpful? Yes 1
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
9 December 2012

Thank you for taking the time to to give us feedback. We are always disappointed when a customer hasn't enjoyed their stay. All room have an overhead light and two lamps. All rooms have spare power points next to the headboard on both sides. There is public transport available, but it is limited. We have students here who use it... More

Sydney, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 20 November 2012

Recently stayed in Chalet 7 - on adj property which is a short stroll from Main Property. The Chalet has 4 main bedrooms (2 up, 2 down). Access to the upstairs toilet & bathroom is through a bedroom, so not ideal. Air conditioning consists of one split system in the ground floor loungeroom, and all main bedrooms have a ceiling... More

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Thor H, Owner at Swan Valley Oasis Resort, responded to this review
9 December 2012

Thank you for taking the time to give us your feedback. November was unusually cool and the 10th was definitely cooler than average. It is therefore surprising that you found the chalet so warm. There is an aircooling system for upstairs so I suspect it wasn't turned on. This particular customer did inspect the accommodation and so the apparent shortcomings... More

Perth
1 review
5 of 5 stars Reviewed 19 November 2012

We planned our wedding and reception at The Oasis, and right from the start the staff were nothing but accommodating of our needs. They made our ceremony and reception very personal and beautiful. The night was enjoyed by everyone who all had nothing but kind words to say about the staff. It is worth noting the food was excellent, and... More

Was this review helpful? Yes
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
7 December 2012

Thank you for taking the time to give us your wonderful feedback. We really appreciate it. It is our pleasure to work with couples to help create a memorable experience on their wedding day. We are so glad it was your "Dream Come True"! You are special people and we wish you all the very best in the future. More

Perth, Australia
1 review
5 of 5 stars Reviewed 28 September 2012

The gardens are huge. I guess that's why they call it the Oasis. Check out the tree that lights at night. Mash next door, great food in the restaurant- had an enormous Tbone with fried egg on top. Great place for a weekend. Took in a few wineries and other breweries

Was this review helpful? Yes
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
29 September 2012

Thank you for taking the time to tlet us know that you enjoyed your stay. We really appreciate the feedback and knowing we pleased you. More

Euroa, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 September 2012

On arrival at 5pm, reception was not open and had to ring for someone to come to the desk and we rarely found that the office was attended during a two day stay. The room was adequate, small and the floor (cork tiles) had not been vacuumed or mopped for some time. for example - wipe your feet before putting... More

Was this review helpful? Yes
Thor H, Owner at Swan Valley Oasis Resort, responded to this review
28 September 2012

Thank you for taking the time to give us your feedback. We appreciate your views and will respond to the issues you have raised. We do have staff available to attend to reception 24 hours a day. If they are called away, the door is locked, but they are available by picking up the handset next to the door. We... More

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Additional Information about Swan Valley Oasis Resort

Also Known As:
Swan Valley Oasis Resort Henley Brook
Address: 10250 West Swan Road, Henley Brook, Western Australia 6055, Australia
Region: Australia > Western Australia > Greater Perth > Swan Valley > Henley Brook
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Henley Brook
Price range (per night): $4 - $12
Official Description (provided by the hotel):
As an owner operated business we can offer our guests warm, flexible hospitality. We are located just 35 minutes from the CBD and 20 minutes from the airports. We're in the Swan Valley, Western Australia's oldest wine growing region, which means you can enjoy the feel of the countryside with the convenience of access to the city. The resort is set in 63 acres of landscaped gardens with an Aboriginal gallery and gift shop, a micro brewery, supa golf and laser tag all on site. There are 43 wineries within easy reach as well as restaurants, breweries and attractions. Some within walking distance. Enjoy a visit to the wildlike park, the ice creamery and English lolly shop, the cuddly animal farm and the reptile park. Or just chill out. ... more   less 

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