Typically Spanish hotel delivering the best standard of customer service I have ever experienced .Exeptionally clean throughout with a good standard of food presented in a buffet style .Th e best location next to the old town .We recieved a personal service that was second to none Far better than an inpersonal large hotel, this hotel is unique.Drinks in the...
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Dear guest,
First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we...
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We stayed as a party of 3 mature adults, we found the hotel very clean beds comfortable pillows the same ,food good hot plentiful bar prices good drinks strong,for me the hotel is to old fashioned but not for my husband and i found the slight hill a bit of a problem, he didn't .We had rooms 426/427 they are...
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Dear guest,
We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we are...
More
Stayed for a week in August 2011 and found the location and amenities satisfactory for our short break.The only down side was the very very long transfer from Barcelona airport by Door to Door (3 hours - longer than the flight into Barcelona!!!) Only to find that on arrival in Tossa the coach driver informed us that the bus station...
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Dear guest,
We are very glad to thank you very much for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers,...
More
We have been there for 6 night and it was Ok. Close to the city center, and beach.Quiet hotel for couples.
One minus - we have to pay for water to lunch and dinner , but the rest was Ok.
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Dear guest,
First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we...
More
This hotel is ideal for couples and young families. Don't go here if you have lots of teenagers who need occupying. The pool is quite small, but lovely to relax by. My daughter and I managed to get in our daily swimming lengths, as there were lots of quiet periods. The staff were very friendly and nothing was too much...
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Dear guest,
We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we are...
More
After the long, long journey from Australia and a tedious coach trip from Barcelona airport through Lloret we couldn't have been more pleased by Hotel Neptuno. The check in by Marta was very friendly and our request for an upper floor sea facing room was fulfilled. The room was spotlessly clean and the view breathtaking. The breakfasts and dinners were...
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Dear guest,
We are very glad to thank you for the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we are...
More
Our first time in Tossa, a gem amongst the developed resorts elsewhere, and the Hotel Neptuno was a gem amongst hotels in the resort. Its location was perfect for the old town and the VilaVella. We are a couple and, although there were other couples there, I would say it's more for families as there were a lot of couples...
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Dear guest,
We are very glad to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we are doing...
More
one was hired to play music in the bar one evening a week, normal good music . but the bar workers did not turn of the TV even all people wanted it.
After a time almost all left the bar because they was irritated.
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This hotel is set in an idyllic quiet spot, just minutes from the old town and beaches. The staff are dedicated and professional. The reception were welcoming, the hotel/room were immaculately clean. Breakfast provided all you could want and expect from a three star. Dinner was both good and also very good. I stayed for just three nights and ate...
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We thank you these kind words. We really appreciate it very much. Hope you can spend some more days with us in any of our establishments in the next future.
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THE NEGATIVES
Stayed in for 3 nights on business. I asked 1 month prior for a high floor room.Got a room right above the kitchen with accompanying noise. Asked to move and the "only" available room was ground floor (1st floor) behind reception next to the bins. 4am collections. Nice touch!! My feeling is that the Germans, French & Italians...
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Dear guest,
First of all we would like to thank you the time it took you to write these comments. As our goal is to keep improving our services, for us is very important the feedback from our customers and so be able to get continuous improvement.
As we want to know the needs and dislikes of our customers, we...
More
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